Matt Golab

Experience

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  Enroll America

  Jul 2013 - Feb 2015

  Regional Organizing Lead

  Managed all day-to-day operations for the largest in-state outreach campaign educating uninsured and underinsured customers about affordable health insurance options.Supervised a team of statewide staff members in developing strategic goals to maximize effectivenessand efficiency of community engagement.Resolved customer concerns and facilitated solutions through appropriate partners and resources.Developed and implemented cooperative working relationships with local and statewide stakeholders.Coordinated with staff, community agencies and volunteer partners to ensure efficient outreach andeducation efforts in communities of greatest need.o Trained and provided technical support to partners for effective outreach to uninsured populationresulting in: 16,400 individuals identified across Arizona in need of obtaining health coverage 61,700 unique outreach phone calls for educational and outreach purposes 12,050 follow-up conversations (19.5% contact rate) with individuals to offer further assistanceManaged statewide data administration process and analyzed progress towards strategic goals. Show less

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  Maricopa County Public Health

  Apr 2015 - Feb 2016

  Healthcare Innovation Coordinator

  Managed daily operations for Maricopa County Clinics’ health insurance enrollment program – in which community stakeholders provide assistance to customers applying for health insurance and other safety net programs.o Primary liaison between clinic and stakeholder management teams, focusing their partnership on maintaining quality customer experience.o Developed a detailed needs assessment report and comprehensive strategic plan with recommendations in order to maintain and expand existing program.o Engaged clinic and stakeholder management through in-person interviews and joint roundtable meetings in order to document partnership successes, challenges, and resolve concerns.o Improved the working relationships between clinic management and community organizations by implementing new processes and procedures and increasing communication between all parties. o Developed comprehensive monthly reports and efficiency analysis to provide community agencies and clinic management with timely recommendations on maintaining and improving program.o Program averaged over 250 monthly health insurance application appointments, resulting in an average of over 550 individual customers per month served at 14 countywide locations.Administered department efforts addressing prescription drug misuse and abuse, specifically raisingawareness about the national opioid epidemic.o Coordinated with County stakeholders to identify opportunities for community engagementincluding training, education and outreach.o Combined impact of outreach and partnership efforts included: Distribution of over 3,500 individual educational materials to community members Approximately 9,500 medical professionals reached through editorial written by DepartmentDirector and published in Maricopa County Medical Society’s quarterly Round-Up magazine Resources provided to Arizona businesses representing over 197,000 employees Show less

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  Maricopa County

  Feb 2016 - now

  Developed and implemented new countywide Strategic Planning framework, assisting Maricopa County Departments to set forward-thinking goals with meaningful business measures.Revamped and improved countywide policy program, rescinding outdated and unnecessary policies from active enforcement, and collaborating with Departments to develop modern policies to help guide employees at all levels of the enterprise.Built a zero-based budget for the County Manager's Office, working with division leaders to determine their budgetary and program needs, and transferring them into official budget requests.Facilitated discussion by countywide leadership to improve the service and engagement by the County's IT Department, developing recommendations for improved customer service and client/provider relationships. Show less Project manager for development of Community Resource Connection – an integrative website matching County customers’ needs with available community resources.o Engaged project team stakeholders across County departments to facilitate working relationships.o Collected and incorporated stakeholder feedback in order to develop Project Plan and ensure delivery of timely project deliverables.o Resolved logistical conflicts and implemented solutions through troubleshooting and coordinating with project partners.Planned, organized and directed program support for Adult Probation Department to expand the scope of their healthcare enrollment and education initiatives.o Developed and implemented lean, on-site AHCCCS application tracking tool with Adult Probation stakeholders and community partners to identify high volume customer trends and increase public engagement.o Evaluated monthly tracking tool results to provide timely analysis and quarterly reports with recommendations for department management to improve program efficiency.o Developed customer self-report survey to analyze probationer healthcare needs and assist Work Furlough Division in securing necessary resources to resolve these needs.o Facilitated process improvement project with Adult Probation and behavioral health stakeholders, providing recommendations to improve efficiencies and customer engagement.Collaborated with County departments in development and revision of County policies and procedures.o Collected and consolidated disparate department feedback into final versions for Board approval.o Engaged department representatives to resolve complex issues and build consensus around solutions.o Communicated resolution of issues and implementation of updated policies to all appropriate County staff. Show less

  • Program Manager - County Manager's Office

    Jul 2017 - now

  • Ombudsman - Planning & Development Department

    May 2017 - Jul 2017

  • Special Projects Manager

    Feb 2016 - Apr 2017