Zinuchi Welewa

Experience

• 

  98.5 Radio Uniport

  Jun 2015 - Nov 2015

  Radio Presenter

  • Hosted a 2 hour program about university issues• Received calls from students who dialed in to air their views• Creatively selected good music to be played on radio

• 

  Creative Academy

  Oct 2015 - Nov 2016

  Chemistry Teacher

  Provide stimulating learning experiences to students • Assist faculty in their daily tasks and activities • Maintain appropriate records, materials, equipment’s and facilities for teaching • Encourage active participation and monitor individual student performance to enhance their understanding and master skill

• 

  Information Nigeria

  Feb 2016 - Apr 2017

  Content Writer

  • Carried out proper research for departmental and company communications • Coordinate with product management and software engineers to execute content features into the system • Plan the contents of publications according to publication style, editorial policy, and publishing requirement • Verify facts, dates, and statistics using standard reference sources • Confer with management and editorial staff members regarding placement and emphasis on developing new stories

• 

  Zenith Bank Plc

  Apr 2017 - Mar 2020

  Customer Service Representative

  •Professional support liaison for the company• Open and maintain customer accounts by recording information • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; deciding the best solution; following up to ensure resolution • Maintain financial account by processing customer adjustment • Recommend potential products or service to management by collecting customer feedback, information, and concerns and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information • Act as the first method of contact for clientele.• Aid in product education and location which boosts client retention• Installation and configuration of company’s software applications on customer devices• Attend to potential and existing customers, opening accounts, solving all types of customer issues.• Ease customer international importation by acting as middlemen between the customer and customs Show less

• 

  GrubNow Platform

  Jan 2019 - Apr 2020

  Digital Marketing Executive

  • Building, planning and implementing the overall digital marketing strategy• Staying up to date with the latest technology and best practices• Managing all digital marketing channels• Measure ROI and KPIs• Prepare and manage a digital marketing budget• Overseeing all the company's social media accounts• Managing and improving online content, considering SEO and Google Analytics

• 

  Stanbic IBTC

  Oct 2021 - Jan 2023

  Client Service Officer
• 

  Tix.africa

  Jan 2023 - Nov 2023

  Customer Support Lead

  I respond to escalated customer support issuesI implement customer support process to enhance customer satisfaction I formulate and revise customer support policies and promote their implementation

• 

  Freedom Mobile

  Apr 2024 - now

  Technical Sales Manager

  I currently perform administrative roles in overseeing the day-to-day operations of the technical sales department. I lead a team of technical sales specialists and other support staff. I establish and uphold department policies, practices, and customer relations standards.