Ulysses Da Silva Almeida

Experience

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  Hamburg Süd

  Sept 2000 - Nov 2001

  Financial Assistant

  ● Calculated, prepared, and issued documents related to accounts such as bills, invoices, account statements and other financial statements using computerized and manual systems● Entered, verified, and reconciled transactions such as accounts payable, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system● Responded to customer and supplier inquiries, maintained good customer and supplier relations, and solved problems● Performed related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying. Show less

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  Limeira Logística

  Jan 2004 - Dec 2004

  Sales and account representatives - wholesale trade (non-technical)

  • Promoted sales to existing clients• Identified and solicited potential clients• Provided clients with presentations on the benefits and uses of goods or services• Estimated or quoted prices, credit or contract terms, warranties and delivery dates• Prepared or oversaw preparation of sales or other contracts• Consulted with clients after sale or signed contracts to resolve problems and to provide ongoing support• Reviewed and adapted to information regarding product innovations, competitors and market conditions• Conducted sales transactions through Internet-based electronic commerce• Supervised the activities of other sales representatives. Show less

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  Almeida Eventos Musicais

  Jan 2005 - Mar 2008

  Director & Event Producer

  ● Organized and facilitated multifaceted events for various clientele● Conducted cold calls to advertise services and generate new clientele ● Liaised with clients to ensure all requests and expectations were met and exceeded● Organized and remained on budget for conferences, corporate events and weddings

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  Eletro Shopping Casa Amarela Ltda

  Apr 2008 - Mar 2009

  Customer Service Manager

  ● Supervised floor sales● Supervised cashiers and register transactions● Contributed to company's, product's and team's marketing strategy● Handled all prospective client correspondence, including calls● Identified sales opportunities and acted on leads● Consistently met or surpassed quotas of 80 sales per quarter● Established and maintained relationships with clients and customers● Scheduled meetings with prospective clients and customers● Confirmed phone numbers and contact information● Explained and negotiated service agreements● Presented products to clients and at trade shows● Managed customer escalations● Was able to showcase product knowledge and address concerns of clients and customers● Provided outstanding customer service● Stocked items Show less

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  Imobiliaria paulo miranda

  Apr 2009 - Dec 2011

  Business Consultant & Real Estate Agent

  ● Generated client leads while maintaining strong relationships with current clientele ● Assisted clients in the buying, selling and renting of property ● Facilitated negotiations between buyers and sellers ● Analyzed market conditions, prices and mortgages and counseled clients on best options● Coordinated open houses, property viewings and oversaw the signing of official documents

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  Imobiliária Eduardo Feitosa

  Jan 2011 - Apr 2015

  Business Consultant & Real Estate Agent

  ● Generated client leads while maintaining strong relationships with current clientele ● Assisted clients in the buying, selling and renting of property ● Facilitated negotiations between buyers and sellers ● Analyzed market conditions, prices and mortgages and counseled clients on best options● Coordinated open houses, property viewings and oversaw the signing of official documents

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  Ford Motor Company

  Nov 2015 - Apr 2018

  Assembly Line Worker

  ● Positioned and installed automotive parts, subassemblies and accessories● Thoroughly inspected automotive parts for defects; recorded and reported any defects● Communicated with other stations on the assembly line to ensure maximum efficiency and accuracy● Performed all duties in a safe manner in accordance with the Ford Motors safety policies

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  Magna International

  Jan 2016 - Jun 2016

  Assembly Line Worker

  ● Responsible for the production, loading and inspection of automotive seating parts● Performed all duties in a safe manner in accordance with company safety policies● Completed all duties in a manner that contributed to the development of quality products designated for Ford Motor Company of Canada Ltd.● Performed general equipment maintenance and quality assurance tasks

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  Concentrix

  Jun 2017 - Sept 2017

  Technical Customer Service Representative

  ● Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer ● Prepared complete and accurate work including appropriately notating accounts as required● Participated in activities designed to improve customer satisfaction and business performance● Troubleshooted basic and routine customer issues that were technical in nature

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  Audcomp

  Oct 2021 - May 2022

  Account Executive - Selling Audcomp's IT Support, IT Solutions IT Services, IT Hardware / Software.

  ●Acted as a trusted adviser and provide the knowledge, passion, and service the clients expect.●Made cold calls, reached out to prospects and visited clients to provide IT Support, IT Solutions, IT Services, IT Hardware / Software to clients.● Followed up with prospects several times throughout the sales cycle to ensure needs are being met.●Developed sales strategies to meet and exceed sales goals ●Recognized areas of opportunity within the account base of existing customers, as well as new potential businesses Show less

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  Mohawk College

  Jun 2022 - now

  Primary point of contact with the general public, students, faculty and staff through e-mail, telephone, faxes, regular mail, and in-person●Respond to inquiries concerning college programs, procedures and general information, making appropriate and timely referrals to other areas of the college●Accept and process payments for tuition fees and/or ancillary services●Complete Banner reports daily, reconciling cash and preparing deposits for the accounting department●Complete a range of processing duties such as registration, admissions, financial assistance, international services and preparing and issuing transcripts, verification of attendance, and continuing education registrations●Complete documentation in compliance with record-keeping requirements of the college, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs Show less ● Provided information and general advice to students, support staff and faculty regarding college procedures, office procedures, exemptions, appeals, academic dates and referred to services offered through Mohawk College● Provided course outlines requested by former students or other institutions through electronic mail and in person, as requested / Liaise between faculty and students, provided front line service in order to handle inquiries from students.● Answered and forwarded departmental emails including but not limited to credit transfer emails.● Assisted faculty with any classroom concerns by triaging and reaching out to college departments for a remedy on staff’s behalf / Use internal software programs, Banner, FAST Suite, Virtual DCT, Academic Reporting Tool.● Composed, typed, and filed, internal and external correspondence as directed by Manager, Dean, Associate Dean, or Assistant to Associate Dean● Prepared and mailed letters of academic offences according to college policies.● Ensured student appeals are processed in accordance with policy directives.● Assisted faculty with departmental textbook orders, customed courseware and obtained desk copies from publishers / Assisted faculty with activities associated with start-up each semester.● Distributed mail to staff in the department● Maintained and tidy departmental offices, shared spaces, hoteling, filing cabinets, surfaces. Show less

  • Student Services Representative

    Jun 2023 - now

  • Program Support Officer, Nursing School of Health & Community Services

    Dec 2022 - Jun 2023

  • Student Services Representative - Mohawk McMaster IAHS - Institute for Applied Health Sciences

    Oct 2022 - Dec 2022

  • Student Services Representative

    Jun 2022 - Oct 2022