Charulata Marwah

Experience

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  Tech Mahindra

  Jun 2008 - Feb 2017

  Functional Consultant

  # British Telecom :- Delivery of the multiple roadmap items including Defects for customer centric L2C journey in BSS domain; validate , scope amendment as per TMForum eTOM and tailored BT frameworks, listing E2E Business scenario mapping and delivery traceability for BT-Mobile.- User story tracking and management using JIRA and other enterprise tool. # Mauritius Telecom:• Responsible for requirements scoping, solution feasibility check & traceability mapping for all Tech Mahindra owned deliverables from the client's IT stack (CRM, Provisioning, service assurance)•Acting as SPOC for Tech Mahindra across 5 months requirements cycle working closely with third parties, plan and conduct various E2E requirements session and JAD's for C2M, L2C & T2R cycles.•Acting as quality gate for SRS for all 3 components to ensure zero leakage on customer given requirements along with quality documentation ; support Test team for test case preparation# MTN, SEA E2E SI :• To capture all the Telco BSS requirement from 4 (Uganda, Rawanda, Swaziland, Uganda) OPCOs and Freeze the Scope and perform GAP analysis.• Manage Multi vendor environment, multiple inter dependencies for Scope, clarification, integration of any requirement to fit into shared service model.- Shared service & demand management programs implementation at MTN-Uganda. Show less

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  Virtusa

  Mar 2017 - Nov 2018

  Lead Consultant

  Delivery for BT, as E2E solution designer: - Capture requirement for new product and product enhancement, Prepare, Scoping and documenting BRD (Business requirement document), Review, Sign off with stakeholders; Release planning and management - Work with BT E2E EA teams to workout on the best fit solution as per Enterprise architecture and Enterprise frameworks, Design review and sign off, Design discussion with the Team-Anticipate, analyze, address and resolve any functional or non-functional issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary, with consideration of timeline. Show less

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  Shell

  Dec 2018 - Mar 2023

  Retail Business Analyst

  - Owned Digitization program of 5M$ Yearly Man hours saving of Retail Site Systems for South Africa & UK across 300 sites; As BA/Scrum master planned MVP, Scoping, benefit realization, Prioritization and sprint plan for Backlog items. Improving project delivery times by over 30% and boosting team productivity by more than 25%- Drive all Scrum ceremonies; Multiple JAD , working sessions, Demos, interviews, Meetups, workshop with Stakeholders to discuss Use cases, User stories, Acceptance criteria, DoD , requirement and gathering and elicitation, Estimating, Alignment with reference architecture and Business Roadmap. Collaboration with stakeholders for multi component deliveries, definition and scope of shared responsibility. Mind mapping with collaboration skills to map out overall execution plan , RASCI, Goals, objectives, commitment, deliverables and timelines are clearly communicated in responsive manner to the individuals and endorsed.- Analyzing, Due-diligence(AS-IS, TO-BE) of existing eco system, Articulating, and documenting Functional and Non functional requirements as per Solution architecture design principle's and design decision. requirement specification review and sign off, Architecture alignment with EA Group. Daily Scrum meeting, Enablement of self empowered team. Risk/Blocker/Issue analysis and repository management.- Identify and monitor KPI (Technical, Business), provide data points for KPI measurement; Lead and participate in design specifications and prototype workshops, and coordinate the user acceptance testing, user training, line up deliveries through change management process, pre-implementation preparation and post-implementation activities. Show less