Deepak R

Experience

• 

  Tata Consultancy Services

  May 2010 - Jul 2010

  Human Resources Intern

  "Employee Retention Strategies - Implementation and its Effectiveness"

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  CareerNet Consulting

  May 2011 - Sept 2013

  Consultant

  • Expertise in Campus Recruitment, Vendor Management, Account management, Delivery Management and Client Interfacing• Handled a 6 member team responsible for Campus Recruitment• Experience in the entire Recruitment cycle including sourcing, screening, candidate selection through tests & interviews, follow-ups & delivery.• Understanding and gathering the requirements from different Account Managers and making strategies and hiring plans accordingly• TPO interfacing for Campus Recruitment in Tamil Nadu, Kerala, Punjab & Haryana• Managing relationships with 65+ Placement Officers across the country in Arts and Science streams• Involved in conducting recruitment activities in IITs, IIM Kozhikode and other Premier Institutes across India• Planning and executing the logistics part of the Campus recruitment • Conducted off Campus Recruitment events for major clients in Chennai, Bangalore, Coimbatore, Cochin, Trichy, Madurai, Chandigarh, Patiala, Ludhiana, Ambala & Jalandar• Involved in conducting Online Assessments across India• Coordinating between candidate and the panel during the entire recruitment process• Handled Vendor management for Chennai, Coimbatore, Bangalore, Hyderabad and Mumbai locations.• Created Online and Offline promotion plan for PePBiz event PAN India.• Ensuring timely follow up with candidates until they complete all levels of interview and after offer, to get them on board Show less

• 

  Pontoon Solutions @ Cisco

  Feb 2014 - Mar 2020

  Pontoon, with corporate headquarters in Jacksonville, Florida, USA is the global leader in workforce solutions. Pontoon specializes in Contingent Workforce Solutions, Recruitment Process Outsourcing and Workforce Consulting. Role: Workforce SpecialistResponsible for managing the relationship between Hiring Managers and suppliers for contingent labor. • Managing all stages of requisition activity through the use of VMS technology.• Providing adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.• Managing and coordinating client and supplier community interactions within assigned market area or skill set. • Providing consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions. • Reviewing and managing candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement.• Communicating program procedural changes and updates to local MSP suppliers and client users while providing all procedural updates in a timely manner. • Establishing and maintaining a proactive, positive working relationship with client end users through regular phone and in-person contact. • Assisting with supplier assessment efforts and updates as needed. Facilitate client invoicing and billing according to Cisco practices ensuring on time invoicing and billing reconciliation. Case management through an internal system Show less As a Program Consultant committed to the success of Cisco System's C-Worker Program (VMS/MSP), I am handling a team responsible for:Supplier Chain Management:Established and maintained relationships with key suppliers who provide contingent workers for Time and Material (T&M) and Managed Services/Project based engagements to ensure maximum client satisfaction• Handling Supplier Enrollment process for Cisco APAC • Handling Contract Management• Managing Supplier partnership and outward communication to vendors to facilitate understanding and awareness of organisational strategic direction, changes and challenges• Liaising with procurement partners (Cisco - GPS) to review, report on and revise contractual agreements as necessary• Associated with Cisco-GPS in executing vendor selection process-selection of new vendors and formalizing and documentingOperations:• Managing all stages of Cisco business operations for Contingent Staffing through VMS technology • Overseeing the use of VMS technology to ensure optimum, cost-effective, timely, and high quality results. • Partner with client in strategizing, developing, distributing, and providing marketable cost analysis for RFP’s • Providing consultative support and serving as Liaison with clients and suppliers alike, communicating value propositions; managing resource requirements, project workflow, budgets, and invoicing via the VMS tool• Assisting Program Manager and Supplier Manager to facilitate program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance.• Assisting with supplier assessment efforts and updates as needed• Train new hire associates; designing and developing a multitude of business operations material, training material• Develop, lead, & manage various projects pertaining to business operations and process efficiencies• Designed, develop, maintain operations portal for internal teams utilization Show less As a Sr. Program Consultant committed to the success of Cisco System's C-Worker Program (VMS/MSP), I am handling a team responsible for:Operations:• Managing all stages of Cisco business operations for Contingent Staffing through Fieldglass(VMS tool)• Overseeing the use of Fieldglass (VMS tool) to ensure optimum, cost-effective, timely, and high quality results• Partner with client in strategizing, developing, distributing, and providing marketable cost analysis for RFP’s • Providing consultative support and serving as Liaison with clients and suppliers alike, communicating value propositions; managing resource requirements, project workflow, budgets, and invoicing via the VMS tool• Assisting Program Manager and Supplier Manager to facilitate program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance.• Assisting with supplier assessment efforts and updates as needed• Train new hire associates; designing and developing a multitude of business operations material, training material• Develop, lead, & manage various projects pertaining to business operations and process efficiencies• Designed, develop, maintain operations portal for internal teams utilizationSupplier Chain Management:Established and maintained relationships with key suppliers who provide contingent workers for Time and Material (T&M) and Managed Services/Project based engagements to ensure maximum client satisfaction• Handling Supplier Enrollment process for Cisco APAC • Handling Contract Management• Managing Supplier partnership and outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges• Liaising with procurement partners (Cisco-GPS) to review, report on and revise contractual agreements as necessary• Associated with Cisco-GPS in executing vendor selection process-selection of new vendors and formalizing and documenting Show less • Lead and manage the MSP process implementation and handle day-day operations. • Responsible for Supplier onboarding, contracts execution and management, mitigate the risk and maximize the client satisfaction • Responsible for client operations and service for APAC Region and Offshore activities, manage implementation, governance of quality, compliance and program guidelines. • Work with the global team to strategies the business growth, assist in metric analysis for Quarterly Business Reviews (QBRs). • Manage escalation and support the team to achieve the results, present weekly report to client on process improvements,• Exposure to working with high net worth clients globally. Proven track record of establishing and restructuring systems/ procedures across regions. • Managing Supplier partnership and outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges• Liaising with Amazon Leadership team to review, report on and revise contractual agreements as necessary• Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies.• Possess excellent interpersonal, communication and organizational skills with demonstrated abilities in team management with the ability to relate to people at any level of business and management. Show less Engaged in providing support to managers preparing to start a vendor engagement (SOW), providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager throughout the process till completion.Governance:- Managing all governance queries related to Google's Extended Workforce ProgramVendor / Contractor Operations- Act as Service Support Centre ambassador and subject matter expert- Oversee management of case management system for allocation of tasks and escalation cases- Process workforce management tasks at volume and within SLA- Oversee delivery of worker onboarding activities such as orientations and compliance- Oversee delivery of recruitment activities such as resume screening and interview scheduling- Act as escalation POC for team activities, and follow through to resolutionOptimization & Collaboration:- Proactively analyze data to uncover opportunities for process optimization- Proactively conduct quality audits to identify gaps/misses and areas for ongoing review/development- Identify improvement ideas via the strategic use of VMS and client technologiesParticipate in stakeholder discussions presenting metrics and work examples.Reporting & Analysis- Conducts root cause analysis and build solid recommendations/outcomes- Conducts regular quality audits and checks, and report on findings- Contribute to monthly and quarterly business reviews via metrics and compliance reporting Show less

  • Workforce Specialist - Cisco MSP

    Feb 2014 - Mar 2020

  • Program Consultant - Cisco MSP

    Feb 2014 - Mar 2020

  • Sr. Program Consultant - Cisco MSP

    Feb 2014 - Mar 2020

  • Sr. Program Consultant - Amazon MSP

    Feb 2014 - Mar 2020

  • Sr. Program Consultant - Google MSP

    Feb 2014 - Mar 2020
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  Cisco

  Mar 2020 - now

  • Business Operations Manager

    Sept 2021 - now

  • Lead, Contingent Worker Consultant

    Oct 2020 - Nov 2021

  • Procurement Specialist

    Mar 2020 - Sept 2020