Wanda A.

Experience

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  Trusted Health Plan (district of Columbia), Inc.

  May 2016 - Mar 2017

  Business Analyst

  • Program Analysis & Evaluation: Conducted program studies, assessments, and evaluations across diverse healthcare projects and initiatives, directly supporting senior project managers and executive officers. • Medicaid Program Management: Planned and conducted functional, organizational, and method studies to determine Medicaid requirements. Served as the primary point of contact for vendors related to District Medicaid projects, ensuring effective modeling, management, communication, and functional solutions. Analyzed compliance with regulations for delegated services, assessing the impact on cost and patient health information. Conducted root cause analyses for District of Columbia Medicaid cost studies related to pharmacy claims processing. • Telehealth Program Implementation & Management: Managed the delivery of health and health-related services (care, provider relations, patient education, health information, self-care) via telecommunication technologies. Planned meetings with telecommunication vendors to refine district guidelines, evaluate implementation strategies, and develop training manuals, policies, and procedures. • Project Coordination & Support: Coordinated tasks and activities on IT projects, providing guidance and support to project teams throughout project lifecycles. Collaborated with product owners and teams to ensure effective communication of process changes and integration of new ideas into requirements. Developed and reviewed contract documentation (project management plans, RFP modifications, task orders) to identify, track, and document legal and contractual requirements. • Process Improvement & Quality Assurance: Streamlined processes for concise reporting of appeals and grievance regulations, performing quality reviews to ensure efficient traffic tracking data statistics reporting. Coordinated with the Clinical Care Team to develop a contingency plan for application system shutdowns to ensure continuity of patient care Show less

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  American Medical Depot (AMD Solutions)

  Jun 2017 - Jul 2020

  Strategic Sourcing Account Manager/Contractor for the Department of Veterans Affairs’ Washington DC

  • Supply Chain Management Leadership: Managed a $5M+ annual budget for the MSPV program, overseeing six community-based clinics and a VA Medical Center. Led supply chain management teams, programs, projects, and performance improvement initiatives. • Financial Management & Analysis: Managed a $400,000 monthly budget, developed P&L statements, and tracked vendor payment invoices and aging reports. Performed complex analyses and evaluations of supply chain governance, staffing, processes, and procedures to improve program effectiveness. • Operational Management & Administration: Managed day-to-day office administration, including team scheduling and coordination, staffing and workflow management, and monitoring of teams, budgets, tasks, and deliverables. • Process Improvement & Quality Assurance: Developed manuals, training materials, templates, and SOPs to enhance supply chain and logistics support. Directed quality assurance and improvement efforts to maximize a 98% fill rate and minimize stock outages. Spearheaded improvement projects to decrease incontinence spending and conducted logistical assessments and inventory analyses to maintain cost containment and program effectiveness• Reporting & Stakeholder Management: Facilitated daily, weekly, and monthly sales reports and presentations for VA facility leadership and key stakeholders. Delivered exceptional customer service and support to vendor clients, building and maintaining long-term relationships. • Innovation & Recognition: Recognized with a Lamp of Innovation Award during Nurse 2018 for collaborative work with the medical center team to improve care and the work environment, achieving sustainable, measured outcomes related to Central Line-Associated Bloodstream Infections (CLABSI). Show less

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  U.S. Department of Veterans Affairs

  Oct 2020 - now

  Strategic Leadership & Implementation: Hired to cultivate a culture of Lean Six Sigma, Prosci Change Management, and High-Reliability Organization (HRO) principles within VISN . Assess, evaluate, and implement strategic resource projects aligned with VISN strategic plan, NDPP, and ND's access, quality, and people priorities. This includes establishing milestones, fostering collaboration, promoting servant leadership, and integrating HRO principles. Successfully delivered a Black Belt-level project within the Clinical Contact Center. VISN Liaison & Program Management: Serve as VISN liaison to national consultative teams, providing oversight and guidance to facilities. Proactively identify and resolve customer issues, developing plans, proposals, and process improvements to enhance VISN SR program management. Documented key processes, inputs, and stakeholder engagement strategies. Championed the Level Up Program, creating project schedules, milestones, and resource estimations for change initiatives. Consultation & Reporting: Provide expert consultation to VISN leadership, delivering written and verbal reports with data-driven decision-making and action-planning recommendations. Develop staff capabilities in change management principles to ensure consistent organizational application. Performance Measurement & Accountability: Maintain comprehensive SR project metrics for in-progress and completed projects across VISN, providing executive summaries during service-level briefings. Developed a management system for critical SR program metrics by VISN and facility (e.g., classes, belts, projects). Data Analysis & Outcomes Improvement: Oversee facility SR project data, interpreting performance results to drive patient-driven outcomes for Veterans. Align measurable outputs and outcomes with organizational strategic goals and objectives. Show less • Strategic Identification & Analysis: Utilized the Kanhi Matrix to identify and prioritize strategic initiatives facility-wide. Conducted in-depth data analysis and background research, creating statistical models to evaluate performance effectiveness and presenting proposed hypotheses. Analyzed data from the VISN Data Warehouse and other VHA databases, developing new analytical techniques to assess findings and preparing management data reports with authoritative recommendations.• Performance Improvement Project Management: Oversaw and managed all improvement projects across the medical facility, ensuring successful implementation and completion. Led projects to enhance healthcare and operational aspects of patient care delivery. Managed projects throughout their lifecycle, applying Lean principles and various project management methodologies. Ensured alignment of improvement methods with organizational goals and priorities.• Collaboration & Stakeholder Engagement: Led teams of subject matter experts, front-line staff, committees, clinical management, and leadership through rigorous project management processes. Facilitated brainstorming sessions to define the current state and identify solution approaches. Provided direct support and guidance to Senior Executive Service (SES) leadership• Oversight & Strategic Planning: Provided program oversight for all system redesigns and high-reliability implementations. Performed strategic planning events to support short- and long-term facility-wide efforts. Conducted quantitative and qualitative analysis to monitor the effectiveness of clinical and operational programs, ensuring key performance indicators were met and sustained.• Problem Solving : Addressed complex and sensitive project issues, providing recommendations for solutions. Ensured projects progressed according to approved objectives, costs, and schedules. Identified and acted on opportunities to improve internal operational efficiency and effectiveness Show less • Systems Redesign & Lean Six Sigma Implementation: Implemented a systems redesign program supported by Lean Six Sigma methodology. Collaborated with executive leadership and stakeholders to develop a systems redesign department of excellence, translating national policy into local implementation strategies. Continuously implemented and improved the hospital's VHA Lean Belt Program, creating a performance measure library to track and communicate project success.• Project Management & Process Improvement: Provided project management expertise for the facility's COVID-19 Vaccine Clinic, defining system requirements for vaccine supply chain management and safe administration. Proactively converted an existing facility improvement project (patient belongings security) into a formal Lean Six Sigma Green Belt project, successfully guiding it to completion. Managed a $1 million facility rekeying project, utilizing project management tools for tracking and implementation. Leveraged Black Belt expertise to address food insecurity for veterans, increase facility-wide linen utilization, develop a patient belonging tracking process, and minimize patient safety risks related to incontinence for HBPC patients.• Data Analysis & Performance Measurement: Identified metrics performing below benchmarks or control limits (SAIL, VSSC) by conducting studies to reduce errors. Developed statistical, graphical, and narrative reports, communicating findings to executive leadership, service chiefs, supervisors, and staff. Analyzed quantitative research data using Lean methodology, focusing on tracking, gathering, and creating impactful project measures. Developed local data metrics and dashboards to monitor projects and performance benchmarks. Evaluated and provided recommendations for performance and process improvements to training programs for over ten facilitators. Show less

  • VISN Systems Redesign Improvement & Change Management Program Manager

    Mar 2024 - now

  • Supervisory Systems Redesign Coordinator

    Dec 2022 - Mar 2024

  • Health System Specialist- System Redesign Specialist

    Oct 2020 - Mar 2024