Kaitlyn Pernas

Experience

• 

  A Sparkle Factor

  Jan 2017 - Dec 2020

  Intern

  Collaborated with the creator on content for social and the blog.Managed video and photo editing for blog and social content.Sourced opportunities for collaborations and brand deals. Assisted with the copy for social and the blog. Helped the creator keep track of and meet deliverables for campaigns.

• 

  Edgewater Drive

  Oct 2019 - Jul 2020

  Social Media Manager and Key Holder

  Built and implemented the e-commerce sector of the brand.Assisted in merchandising, trend forecasting, and sales.Handled social media coordination, content curation, and management.Led my team through the daily opening and closing tasks.Coached incoming staff on goals and customer service expectations.

• 

  KrepsSocial

  Apr 2020 - now

  Collaborate with the PR team to share clients' voices and visions.Maintain the growth of clients' social pages.Lead and manage several projects and campaigns for clients.Regularly train and onboard new staff.Analyze and report analytics and data to clients monthly. Collaborated with my team on content creation for over 10 clients.Handled complaints by providing alternatives and solutions to ensure the resolution of each complaint via social media. Assisted coordinators on daily tasks.Analyzed and translated data analytics for clients monthly.

  • Senior Social Media Manager

    May 2023 - now

  • Social Media Manager

    May 2022 - May 2023

  • Social Media Coordinator

    May 2021 - May 2022

  • Social Media Intern

    Apr 2020 - Apr 2021
• 

  Free People

  Aug 2020 - Aug 2021

  Stylist

  Upheld the values of the brand through styling, maintaining the store environment, and connecting with the target customer.Applied my knowledge of products, comprehension of current market trends, and understanding of the needs of each customer to make sales (average SPH= $150).Worked with my team to meet daily, weekly, and monthly goals, improving metrics such as customer conversion and UPT.Built and maintained customer relationships to improve customer retention rates.Trained several new hires on the POS, customer service, and brand education. Show less