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Theo Mudau

Theo Mudau

Desktop Support

Followers of Theo Mudau548 followers
location of Theo MudauCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Ops Manager: Solutions support

  • Education

    • Payments Association of South Africa

      2019 - 2019
      Certificate Foundational Payments South African Payments

      Activities and Societies: Provides overall insight into regulatory, conceptual and system design of the National Payment System Introduces the NPS, elements, characteristics and categories of payment systems.

    • SARB Academy\Human Interest

      2019 - 2019
      Strategic Business Partnering Programme Business Strategy

      Activities and Societies: 1. Building strategic partnership with business units; 2. Strategically aligning Information Technology (IT) to the business units; 3. Being able to build relationships between Information Technology and the business units; 4. The ability to integrate and link Information Communication Technology (ICT) solutions to business value; 5. Being able to sell an experience to the customer 6. Being able to identify and expand the value proposition (business value of Information Technology); Strategic Business Partnering

    • Torque IT

      2018 - 2018
      APMG-Business Relationship Mananagement-Foundation Business Relationship Mananagement

      Activities and Societies: Business Relationship Mananagement BRMi

    • Continuity SA

      2016 - 2016
      Business continuity

      ISO 22301 Lead Implementor

    • Wits Business School

      2013 - 2014
      New Managers Programme

    • Faculty Training Institute

      2019 - 2020
      Cert. Business Analysis Business Analysis 6

      Activities and Societies: Fundamental skills, techniques and competencies needed by professional business analysts.

  • Experience

    • Discovery Health

      Jan 2007 - Jan 2011
      Desktop Support

      • Deploy new desktops/laptops/tablet PC’s• Relocating desktops/laptops/tablet PC’s• Troubleshoot desktop/laptop/tablet problems• Maintain the Desktop/laptop/tablet asset register and assign asset tags• Provide software support for the Microsoft Office Suite • Pruhealth UK Support• Provide In-house App support e.g Paradigm• Provide support on the Microsoft desktop operating systems: Windows XP; Windows 7; Windows 8 as well as Mobile IOS devices• Ensure all desktops and laptops are running the latest McAfee Anti-virus software and definition files• Overall responsibility of the updating of any software patches e.g. Microsoft security patches• Disaster Recovery participation-Bryanston site• Encryption of Laptops and desktops.• Setup and support desktop and multi-functional printers• Ensure all technical system documentation and procedures are up to date.• Altaris Deployment• Rightfax support• Citrix support.• Exec Support• Mobile Devices support Show less

    • Clientele Limited

      Jun 2009 - Aug 2011
      Desktop Support Team Leader

      • Plan and execute Performance reviews and appraisals of the team• Service Improvement• Providing reports for Management• Take ownership of tasks• Provide input into the budget with regards to refreshes of budgets etc.• Adhere to the incident management process• Adhere to the change management process• Input to problem management process• Adhere to the Procurement & Asset Management process• Access Control(Impro System) management and support• Exec support.• Disaster Recovery support• McAfee Endpoint-DEA, FRP, Netclean Show less

    • JSE Limited

      Aug 2011 - Sept 2017
      Desktop Support Team Lead

      • Supervises closure of Issues, identifies, classifies, records, updates and provides his/her specialist systems with permanent solution and work around solution in knowledge base, to be able to control and close errors with associated problems and Initiate actions to prevent recurrence of faults through route cause analysis, suppliers anomalies management to minimize the adverse impact of the incidents on the business.• Participate and Co-ordinate Disaster Recovery from the Support\Maintenance perspective.• Vendor Management-meetings with vendors to discuss service levels.• Service Delivery-meetings with business units to improve service-act as point of escalation.• Upskilling Service Desk\Desktop agents-First Line Resolution• BYOD champion-including Mobile Device Management, IAnnotate• IT Asset Standard Committee-approve new solutions\applications Show less

    • South African Reserve Bank

      Oct 2017 - Jan 2020
      Customer Services Manager

      Primary contact in the IT Dept. for existing services to ensure that all agreed-upon IT services and business end-user expectations are delivered according to requirements and that client satisfaction levels are met.

    • UbankSA

      Jan 2020 - Jan 2023
      IT Technical Support Manager

    • South African Revenue Service (SARS)

      Jan 2023 - now
      Ops Manager: Solutions Support

  • Licenses & Certifications

    • ISO 22301 Lead Implementor

      Continuity (SA) (Pty) Ltd
      Apr 2016

    • ITIL OSA

      AXELOS Global Best Practice
      Oct 2014

    • ITIL Foundation

      APMG International

    • Cobit 5 Foundation

      APMG International
      Dec 2015