Artem Bausk

Experience

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  CJSC Vodokanal

  Aug 2009 - Sept 2009

  Intern water treatment plant

  • worked at sludge dewatering department;• analyzed and optimized operating processes;• prepared reports and improvement suggestions.

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  University of Nebraska–Lincoln

  Aug 2011 - Dec 2015

  Graduate Student

  GAC water treatment, arsenic removal, traetment cost modeling.

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  Biokompleks Ltd

  Oct 2015 - Oct 2017

  Technical Service Representative

  • provided 1st line tech support for pumps, mixers, separators, and diesel pumping stations with registration in ERP system;• prepared failure reports and repair invoices for damaged equipment from customer;• negotiated and collected account receivables from customers; • registered and tracked warranty claims;• matched and exceeded department sales budgets on spare part and service sales.

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  Marel Poultry

  Oct 2017 - Oct 2021

  Customer Care Manager

  • offering retrofits, repairs, modifications, major overhauls for industrial conveyor processing plants;• designing, negotiating and coordinating multi-year service level agreements (SLAs) including service visits, spare part kits, software support, process optimization;• SLA implementation with contract manager, field engineers, spare parts lead, and customer maintenance team; • forecasting and implementing annual budget including revenues on spare parts, services, and software; • analyzing and improving install base utilization through updating status of machines on site, offering scheduled maintenance based on historical trends, spare part packages corresponding to frequently ordered parts; Show less

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  Marel

  Oct 2021 - now

  Customer Care Manager

  * Managing aftersales and service in food processing in the Midwest. * Working closely with customers to optimize equipment uptime and utilization. * Implementing and coordinating preventive maintenance activities including spare parts and service.