Annie Benedict

Experience

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  Proserv

  Jan 2008 - Jun 2008

  Receptionist

  Provided reception services for Proserv which is a copy machine servicing company.Filed necessary paperwork for company upon request.Handled phones, set appointments, and destroyed sensitive documents where necessary.

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  T-Mobile

  Nov 2009 - Jun 2012

  Sales Associate

  • Maintained knowledge of changing product lines and wireless plans. Was key holder for store location providing access to other employees, and opened and closed the store. Met quotas set by management and maintained customer service standards by providing customers direct support for phone hardware and features. • Trained new employees on store procedure and use of the corporate intranet and proprietary mobile systems.

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  Capital One

  Jul 2012 - Jan 2013

  Teller

  • Performed standard teller duties including: Account inquiries, account tasks such as deposits and withdrawals, account changes, and interacting with the internal banking system. Maintained the balances of daily cash drawers and audited balance twice a day to ensure accuracy. Delivered excellent customer service while interacting with customers, referring customers to on-site bankers where necessary.

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  Lakeway Eye Center

  Mar 2013 - Nov 2013

  Front Desk Coordinator

  • Daily tasks included setting appointments, routing calls, managing walk-in patients, keeping inventory up to date, taking payments, managing front desk filing system, and interacting with insurance companies for verification and claim filing.

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  Electronic Arts (EA)

  Jun 2014 - May 2017

  Game Specialist

  • Provide basic and advanced PC, Mac, Console and Mobile application troubleshooting.• Stay up to date on the newest EA games and problem reports.• Keep stats up and meet or exceeding company expectations. • Received the Player Impact award 2 months and have made the Directors list multiple times. Also participated in Heros Roadshow and was part of Adcom. A go-to person in each studio I have been in. • #1 In Directors Club

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  Charles Schwab

  Jun 2017 - Oct 2017

  Participant Service Associate

  • Helped participants log in and navigate the site and applications to access 401k accounts. • Checked and verified information on ongoing cases.• Stayed current with website deploys to help participants understand features.• Looked into account details and provided options for participants.

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  Henry Schein One

  Oct 2017 - Jan 2020

  Team Manager

  • Worked with development team and stakeholders to fix issues and improve the product. • Worked inside Salesforce to update information and run reports on employees and clients. • Managed teams in the United States and in Canada.• Create and keep team updated with ongoing and closed JIRA tickets. • Trained new hire employees on the product and procedures. I created training materials and held the training classes for multiple locations. • Managed team to hit their monthly metrics. I successfully helped my team hit all metrics for the quarter after being promoted to team lead. • Coach and helped employees grow within the company as needed.• Received multiple monthly "Superstar" award for exceeding upper management expectations. Alsoreceived quarterly “City of Champions” award for best overall team numbers for the quarter. Show less

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  Q2

  Feb 2022 - now

  Application Support Engineer