Andrew Olumese

Experience

• 

  International Institute of Project and Safety Management -IIPSM Nigeria

  Jul 2019 - May 2022

  Assisted in running and managing the HR department on a day-to-day basis.- Updated and keep track of employee records.- Handled paperwork for new hires, firings, transfers, etc.- Maintained accurate records of employee attendance and timekeeping.- Organized and facilitate training programs and workshops. updated internal employee databasesData entryfiling HR documentsAssisted in Screening resumesinitiated background checks on shortlisted candidates

  • Human Resources Specialist

    Oct 2019 - May 2022

  • Human Resources Intern

    Jul 2019 - Dec 2019
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  CHRIST EMBASSY INTL (BELIEVERS' LOVEWORLD)

  Apr 2022 - now

  Social Media Manager (Remote)

  • Generated, edited, published and shared engaging content daily with original text, photos, videos• Coordinated social media accounts’ design for Facebook Instagram and YouTube• Suggested and implemented new features to develop page awareness.. used Social Media Software like Buffer to Schedule posts, analyse contents and manage pages• Communicated with followers, respond to queries in a timely manner and monitor customer reviews

• 

  RUBA AFRICA Subsidiary of APLEDOX GROUP

  Aug 2022 - now

  Operation Associate

  Handle customer inquiries, complaints, and service requests as needed. Ensure compliance with company policies and industry regulations. Perform other administrative and operational duties as assigned. Perform data entry, document processing, and record-keeping with accuracy.

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  9PSB_NG

  Mar 2024 - now

  Lead Tracking & Onboarding Support- Monitor and track fintech leads from initial engagement to full integration.- Maintain accurate records of lead status and progress in the reporting system.- Work closely with the Sales team to gather and verify lists of prospective leads.Reporting & Data Management- Update and maintain reports on fintech leads, onboarding progress, and issue resolutions.- Provide weekly and monthly reports on lead conversion, integration timelines, and outstanding issues.- Analyze data to identify bottlenecks and suggest process improvements.Issue Resolution & Stakeholder Liaison- Collaborate with the resolution team to address fintech partners' complaints, technical issues, and service requests.- Act as the main point of contact between fintech partners and internal banking departments to ensure quick resolution of issues.- Escalate unresolved cases to the appropriate teams while ensuring timely follow-ups.Cross-Functional Coordination- Engage with Sales, IT, Compliance, and other relevant departments to streamline fintech partner support.- Ensure seamless communication between fintech partners and the bank’s operational teams.- Assist in process improvements to enhance partner experience and integration efficiency. Show less

  • Fintech Support Officer

    Mar 2025 - now

  • Support Analyst

    Mar 2024 - Mar 2025