Emily Onn

Customer Relations Manager

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Gairdner, Western Australia, Australia

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Timeline
About me
Manager Corporate Services at Shire of Moora
Education
- Busselton Senior High School
  2004 - 2008
  High School TEE Stream
- University of North Carolina at Chapel Hill
  2012 - 2012
  Bachelor's Degree American Government and Politics (United States)
  Study Abroad, Fall Semester
- Charles Sturt University
  2020 -
  Master of Agribusiness Management
- Murdoch University
  2009 - 2014
  Bachelor of Arts - BA Political Science and Government
- Curtin University
  2017 - 2018
  Master of Human Resource Management
- Murdoch University
  2009 - 2014
  Bachelor of Laws - LLB
- College of Law
  2019 - 2019
  Graduate Diploma of Legal Practice
Experience
- Bentley Motors Ltd
  Apr 2014 - May 2017
  Customer Relations Manager
  Chellingworth - Bentley Centre PerthProfessional Development: 2016: Bentley Academy - Silver Service Training, Sydney NSW
- Porsche Centre Perth
  Apr 2014 - May 2017
  Customer Relations Manager
  Chellingworth - Porsche Centre PerthA target, budget and KPI dependent role, implementing the following:= Performance Management & Incentive Strategies;= Customer Retention & Satisfaction Strategies;= Service Advising & Warranty Consultation Procedures;= Data Maintenance & Cleansing Procedures - AHG and Porsche systems;= Bookings, Enquiries, & After-Sales Processes.Professional Development:2015: Porsche Advanced Driver Training, Brisbane QLD2015: Porsche Service Advantage, Brisbane QLD2015: AHG Customer Relations, Perth WA2016: CRM @ PCA - Porsche Cars Australia, Melbourne VIC Show less
- Sussex Street Community Law Service Inc.
  Nov 2017 - Feb 2020
  Completed GDLP Practical Legal Training, specialising in Employment, Disability & Family Law:= Engaged in EOC & AHRC Case Conciliations, specialising in Mental Health discrimination matters;= Demonstrated high-level aptitude in negotiation, advocacy and client-focused service;= Performed comprehensive client interview processes throughout all matters;= Drafted Letters of Advice, Statements of Allegation & Settlement Proposals to matter completion.Professional Development:2020: Legal Aid Summer Series - CPD, Perth WA Show less
  - Paralegal & Solicitor - Disability Discrimination Unit
    Jan 2019 - Feb 2020
  - NDIS Appeals Advocate
    Aug 2018 - Feb 2020
  - WA Law Handbook Editor
    Nov 2017 - Aug 2018
- Dalwallinu Community Resource Centre
  Mar 2020 - Jun 2021
  Manager
  An autonomous senior management position, wholly responsible for the following:= Strategic governance & compliance, including budget and business plan development;= Policy & procedure creation and control, with a vigilant focus on OH&S;= Daily operations management, including CRM and personal service;= All HRM, including recruitment, induction, payroll and performance management;= Partnership and stakeholder acquisition of funding bodies, government authorities and NFPs;= Obtainment and acquittal of appropriate grants of funding.Professional Development:2021: Dowerin Do-Over Conference - Town Teams, Dowerin WA Show less
- Starting Point Services WA
  May 2020 - now
  Founder
- Wheatbelt Community Legal Centre
  Nov 2020 - now
  Board Treasurer
  Professional Development:2021: Governance Foundations for NFP Directors - AICD, Perth WA
- Shire of Moora
  Jan 2022 - Jan 2024
  Manager Corporate Services
  Parental Leave Apr 2023 - Current
Licenses & Certifications
- Working With Children Card
  The Government of Western Australia
  Nov 2020
- Practising Certificate
  Legal Practice Board of Western Australia
  Oct 2019
- Admission to Practice
  Supreme Court of Western Australia
  Oct 2019
- HLTAID003 Provide First Aid
  Central Regional TAFE
  Aug 2020
- Approved Manager Western Australia | Unrestricted
  Department of Local Government, Sport and Cultural Industries
  Jan 2013
- Driver's Licence - C Class
  Department of Transport, Western Australia
  Feb 2009
- Tier 2 Insurance Compliance - General and Personal Advice for Brokers
  ANZIIF
  Jul 2021
- Member
  Australian Institute of Company Directors
  Mar 2021
- Responsible Service of Alcohol
  Clubs WA
  Oct 2011
Honors & Awards
- Awarded to Emily Onn
  The Commonwealth Education Scholarship Department of Education and Training Feb 2009 3 Year Undergraduate Award
- Awarded to Emily Onn
  The George Alexander Foundation Scholarship The George Alexander Foundation Feb 2009 3 Year AwardThe scholarship assists with accommodation and living expenses - helping talented young people, especially those from rural and regional areas, to achieve their academic potential.
- Awarded to Emily Onn
  Course Dux - Applied Information Technology Busselton Senior High School
- Awarded to Emily Onn
  The Elaine Walker Upper-Secondary Academic Scholarship Department of Education & Training
Volunteer Experience
- Founder
  Issued by Starting Point Services WA on May 2020
  Associated with Emily Onn
- Guide & Support Volunteer
  Issued by Cancer Council Australia on Jul 2013
  Associated with Emily Onn
- Night Legal Service
  Issued by Sussex St Community Law Service Inc on Jan 2016
  Associated with Emily Onn
- West Australian Representative
  Issued by CanTeen Australia on Jan 2007
  Associated with Emily Onn