Yetunde Olusegun

Yetunde Olusegun

Customer CareOfficer

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  • Timeline

  • About me

    Administrative Officer

  • Education

    • Queen Of The Holy Rosary College, Onitsha

      1988 - 1993
      SSCE
    • University of Ibadan

      1995 - 2000
      Bachelor of Arts (B.A.) Communication and Language Arts
  • Experience

    • Corporate Cab Limited

      Feb 2009 - Mar 2010
      Customer CareOfficer

      o Answering of calls and attending to what the Clients wanto Follow up on the Client’s demand or needso Make sure the Executive Operator got the right detailso Keep Client’s data make sure the are up to date on the systemo Supervise the department and make sure everything is going on well.

    • Arietta Lifestyle ltd

      Mar 2011 - Jul 2012
      Shop Manager

      o See to the smooth running of the Shopo Check the output and input of stockso Supervise the Shop Staffo Attend to any complaints from the customers

    • OVIE BRUME FOUNDATION

      Aug 2012 - now

      o Profile potential beneficiaries for scholarshipo Source for Sponsors for the Scholarship Programo Organise stakeholders’ meeting between the families of the beneficiaries and the Sponsorso Prepare Memorandum of understanding for the beneficiaries and the Sponsor of the scholarship program.o Send quarterly reports to Sponsorso Manage the welfare of the beneficiaries.o Manage relationship between Foundation, the Sponsor and Family of the beneficiaries o Recruitment and Selectiono Develop Job Descriptions as required for vacant positions.o Conduct interviews.o Prepare Employment contracts.o Review HR policies and ensure compliance.o Manage staff welfare and benefits.o Support the Executive Director in the Performance Appraisal process.o Support in the formulation and implementation of reward management systems. o Provide administrative support to ensure that the Foundations operations are maintained in an effective, up to date and accurate manner.o Maintain an accurate account of the shops financial position and reconcile the takings on a daily basis o Communicate shop performance figures to the Executive Director at regular and agreed intervals

      • OFFICER IN CHARGE OF THE SCHOLARSHIP PROJECT

        Oct 2017 - now
      • HUMAN RESOURCE (HR) SUPPORT

        Feb 2016 - Oct 2017
      • Administrator

        Aug 2012 - Feb 2016
    • Empowering African Through Education Initiatives

      Aug 2022 - now
      Administrative Officer
  • Licenses & Certifications

    • Introduction to Fundraising

      Philanthropy University
      Apr 2020
      View certificate certificate
    • Certified Financial Literacy Trainer (TOT)

      Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
      Dec 2018