Esteban Petit

Experience

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  AX Hotels

  Jun 2013 - Oct 2013

  Food Beverage Assistant
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  Intercruises Shoreside and Port Services

  Feb 2015 - Sept 2015

  Pier Staff

  Welcome and register customers on Pullmantur and Royal Caribbean cruise ships at the port of Barcelona. Manage terminal logistics in accordance with the operational schedule.

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  Iberia

  Jul 2015 - Oct 2016

  Handling Agent

  Check-in and boarding flights for the airlinesmanaged by Iberia Handling at the airport ofBarcelona. (Vueling, Aer Lingus, Iberia, Air Algerie,Monarch Airlines)

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  Vueling

  Mar 2017 - Nov 2019

  Leading the way when managing customer operations within Vueling's airport network.Customer interruption strategy, analysing and finding best possible solutions managing a comprehensive balance between cost and service. Control and supervision of daily ground operationsof the different national and international airportsof more than 140 Vueling and Level destinations.Disruptions management (Delays, Cancelations,Rescheduled or Diverted ights) analyzing andfinding the best possible solutions generating thelowest cost impact for the company.

  • Senior OCC Customer Reponse

    Mar 2019 - Nov 2019

  • Network Duty Officer in OCC

    Mar 2017 - Mar 2019
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  Norwegian

  Nov 2019 - now

  Provide 2nd line escalation product support to our Contact Centers in relation to booking process and procedures, flight disruption, e-ticket, internal systems, etc.Act as Amadeus SME support.Supervisory tasks towards front line agents: grants ad-hoc authorisations based on logical business acumen.Take ownership of identified issues and show ability to assess all relevant factors (revenue dilution, profit opportunities, customer experience, operational context, etc) to ensure win-win actions/decisions.Liaises with stakeholders within the organization regarding passenger handling and general customer service-related matters.Conduct admin tasks: Zendesk tickets handling, Amadeus reservation system queues, etc.Other tasks as required by Operational requirements Show less

  • Product and Operations Support Specialist

    Oct 2022 - now

  • Operational Booking Support Consultant

    Nov 2019 - Oct 2022