Johane TCHAPET

Experience

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  Centre de Formation Professional et continue DeLaSalle

  Jan 2014 - Jun 2014

  Internship in computer maintenance

  - Participated in maintenance operations of approximately 100 computers- Provided users support.

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  TK Universal

  Jul 2014 - Dec 2014

  Information Technology Consultant

  - Provided Troubleshooting, user Assistance, Settings for industrial printers, computer graphics, network administration and computer maintenance.- Enhanced helpdesk ticket system reducing response time by 60%

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  Piership SA ( New dénomination of Sodexo Cameroun)

  Dec 2014 - Sept 2022

  IT Officer

  - Provided to users all IT support they need to be efficient in their work on daily basis- Configured, administered and maintained local and remote servers, computers, network devices and accessories- Managed the Active Directory, daily backups, access rights and security- Managed the Office 365 suite and many other software packages like Sage i7 suit, eIIS, thunderbird...- Administered databases (MySQL Server, MS SQL Server)- Planned and implemented all network infrastructures in the headquarter and remote sites (patch bays, servers, routers, switches, etc.)- Managed, troubleshooted all types of software and hardware system incidents- Managed the computers park (30+ users: 5 remote sites Head Office, orders, renewals, upgrades)- Deployed and updated various operating systems (Microsoft Windows, android, Mac OS, Linux) on terminals (Laptops, Desktops, servers, Tablets)- Managed mobile phones (preparation, enrolment, replacement) and VoIP network.- Managed a ticketing tool (Ivanti: Heat IT Service Management), audio and video conferencing tools (Cisco Webex, Teams, Skype, Zoom, google meet, projectors)- Managed the network and local printers (Xerox, Toshiba, HP, Canon)- Provided random IT Trainings, customer cares and needs analysis- Managed all IT vendors, contracts and bills . Show less

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  Raymond Chabot Grant Thornton

  Dec 2022 - now

  Information Technology Support Analyst