Johane TCHAPET

Johane TCHAPET

Internship in computer maintenance

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location of Johane TCHAPETOttawa, Ontario, Canada

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  • Timeline

  • About me

    SYSTEM ADMINISTRATOR

  • Education

    • University of Douala

      2008 - 2012
      Four-year bachelor degree computer science

      Programming (HTML, JAVA, SQL); Databases, OS, Software engineering, Compilation, Network, artificial intelligence.

    • CFPC De LaSalle

      2013 - 2014
      Professional training certificate Networks and Telecoms Major
    • CFPC De LaSalle

      2013 - 2013
      Professional training certificate computer maintenance Major
    • Willis College

      2023 - 2025
      Cybersecurity analyst graduate
  • Experience

    • Centre de Formation Professional et continue DeLaSalle

      Jan 2014 - Jun 2014
      Internship in computer maintenance

      - Participated in maintenance operations of approximately 100 computers- Provided users support.

    • TK Universal

      Jul 2014 - Dec 2014
      Information Technology Consultant

      - Provided Troubleshooting, user Assistance, Settings for industrial printers, computer graphics, network administration and computer maintenance.- Enhanced helpdesk ticket system reducing response time by 60%

    • Piership SA ( New dénomination of Sodexo Cameroun)

      Dec 2014 - Sept 2022
      IT Officer

      - Provided to users all IT support they need to be efficient in their work on daily basis- Configured, administered and maintained local and remote servers, computers, network devices and accessories- Managed the Active Directory, daily backups, access rights and security- Managed the Office 365 suite and many other software packages like Sage i7 suit, eIIS, thunderbird...- Administered databases (MySQL Server, MS SQL Server)- Planned and implemented all network infrastructures in the headquarter and remote sites (patch bays, servers, routers, switches, etc.)- Managed, troubleshooted all types of software and hardware system incidents- Managed the computers park (30+ users: 5 remote sites Head Office, orders, renewals, upgrades)- Deployed and updated various operating systems (Microsoft Windows, android, Mac OS, Linux) on terminals (Laptops, Desktops, servers, Tablets)- Managed mobile phones (preparation, enrolment, replacement) and VoIP network.- Managed a ticketing tool (Ivanti: Heat IT Service Management), audio and video conferencing tools (Cisco Webex, Teams, Skype, Zoom, google meet, projectors)- Managed the network and local printers (Xerox, Toshiba, HP, Canon)- Provided random IT Trainings, customer cares and needs analysis- Managed all IT vendors, contracts and bills . Show less

    • Raymond Chabot Grant Thornton

      Dec 2022 - now
      Information Technology Support Analyst
  • Licenses & Certifications

    • Oracle Cloud Infrastructure Foundations 2020 Certified Associate

      Oracle
      Jul 2020
      View certificate certificate
    • Oracle Cloud Infrastructure 2019 Cloud Operations Certified Associate

      Oracle
      Aug 2020
      View certificate certificate
    • Oracle Cloud Infrastructure 2019 Certified Architect Associate

      Oracle
      Aug 2020
      View certificate certificate
    • Oracle Autonomous Database Cloud 2019 Certified Specialist

      Oracle
      Jun 2020
      View certificate certificate