Talk to sales Try for Free
Demi Wang

Demi Wang

IT Application Support

Followers of Demi Wang185 followers
location of Demi WangJersey City, New Jersey, United States

Connect with Demi Wang to Send Message

Connect

Connect with Demi Wang to Send Message

Connect

  • Timeline

  • About me

    Experienced Software Support Professional

  • Education

    • Hubei University

      2003 - 2007
      Bachelor's degree Computer Science

  • Experience

    • Thyssenkrupp Elevator

      Sept 2007 - Jan 2011
      IT Application Support

    • QAD

      Feb 2011 - now

      Provide software solutions to QAD’s customers & partners.Investigate and resolve customer issues with QAD Enterprise Edition Financials and Enterprise Asset Management. Perform problem and software analysis to document software defects. Communicate with Maintenance team to ensure timely delivery of fix. Create new and maintain existing knowledge-base articles/solutions for use by customers and peers.Apply advanced trouble shooting techniques to narrow down issues, debug code, analyze root cause, as well as create Progress utilities to perform data corrections as needed.Train & mentor team members through coaching and knowledge transfer. Show less

      • Support Consultant

        Feb 2019 - now

      • Support Analyst

        Jul 2013 - Jan 2019

      • Support Associate

        Feb 2011 - Jun 2013

  • Licenses & Certifications

    • QAD Enterprise Asset Management

      QAD

    • QAD Enterprise Financials

      QAD

  • Honors & Awards

    • Awarded to Demi Wang
      QAD Key Contributor Award QAD President Pam Lopker Feb 2014