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Christopher Patrick OConnell

Christopher Patrick OConnell

Service Manager

Followers of Christopher Patrick OConnell2000 followers
location of Christopher Patrick OConnellLos Angeles, California, United States

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  • Timeline

  • About me

    Passionate Higher Education Advocate | Ed.D. Student | Author | Director, ITS Department at California State University Office of the Chancellor

  • Education

    • Minuteman High School

      1992 - 1996
      Diploma and Certificate in Computer Programming Computer Programming

      Minuteman is a vocational high school where students alternate between academic and vocational studies each week. My chosen vocation was computer programming, where I learned BASIC, C, Microsoft Access and a variety of operating systems.The computer programming course was also heavily focused on logical thinking, troubleshooting and flowcharting. These skills have helped me in every aspect of my career in Information Technology.

    • Northeastern University

      2003 - 2008
      BSBA Management Information Systems

    • HEC Paris

      -
      Inspirational Leadership

    • Curtin University

      2020 - 2021
      MicroMasters Program Marketing in a Digital World

      The Marketing in a Digital World MicroMasters program equips learners with the key concepts and practical skills to build a career in marketing in the digital age. Throughout the program, learners will engage in problem solving and analytical thinking, gaining expertise in:Creating and sustaining a brand;Marketing through digital channels, such as social media;Consumption behaviour across buying contexts;Marketing metrics;Digital brand engagement;Digital brand… Show more The Marketing in a Digital World MicroMasters program equips learners with the key concepts and practical skills to build a career in marketing in the digital age. Throughout the program, learners will engage in problem solving and analytical thinking, gaining expertise in:Creating and sustaining a brand;Marketing through digital channels, such as social media;Consumption behaviour across buying contexts;Marketing metrics;Digital brand engagement;Digital brand reputation management. Show less

    • Boston University

      2014 - 2016
      Master’s Degree IT Project Management

    • California State University, Long Beach

      2023 - 2026
      Doctor of Education - EdD Educational Leadership

      The Beach's EdD program aims to support dynamic, transformative, socially responsible leaders who engage others, value diversity, operate with academic integrity, and believe in people and their educational futures. The program prepares participants to craft a research study and defend a dissertation, with the goal of developing educational leaders who value social justice and desire to improve our educational system.

  • Experience

    • American Business Telephone

      Jan 1997 - Feb 2008
      Service Manager

      American Business Telephone provided excellent service to organizations that had business telephone systems. I managed an amazing team of service technicians. Together we streamlined our installation processes, documented standard operating procedures and built a department that valued customer satisfaction and consistency.

    • US Edge

      Feb 2008 - Jan 2010
      IT Specialist

      During my time at US Edge I designed standards for deploying communication systems. These included prebuilt templates for system programming and matching end user/administrative documentation. My efforts resulted in a 75% reduction in deployment time.

    • New England Province of Jesuits

      Feb 2010 - Jun 2015
      Director of Information Technology

      At the Society of Jesus of New England I created a team of IT professionals. Together we were responsible for standardizing IT policies, procedures and systems across all the offices in North America. Our team led the conversion of all offices to a shared Office 365 system as well as designed and deployed a national SharePoint infrastructure.

    • US Jesuit Conference

      Jul 2015 - Jun 2018
      Director of Information Technology - North America

      At the Jesuit Conference I oversaw the IT Strategy for the North American offices of the Jesuit Provinces. I led an incredible IT team and together we had many great accomplishments. Our successes included the conversion of several legacy systems into Salesforce and the deployment of an Enterprise Social Media platform to facilitate and improve communications across North America. We also pioneered the concept and began implementation of the "Serverless Office."

    • California State University, Office of the Chancellor

      Jun 2018 - now

      I currently lead a team that transforms clunky, old business processes into eloquent digital solutions! The team provides top-notch, highly personalized services for a number of tools, including SharePoint, Office 365, Power Platform, Adobe Sign, ServiceNow, MS SQL services, and more. The Campus Engagement team served as a liaison between technology interest parties at our 23 campuses and the Chancellor's Office. We were responsible for communicating well with campuses, and helping campuses collaborate with each other to leverage best practices and lessons learned.Our team also executed the annual tech conference, and helped coordinate the Chief Information Officer monthly meetings.

      • Associate Director of Productivity Services

        Aug 2022 - now

      • ITS Campus Engagement Partner

        Jun 2018 - Aug 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Treasurer and Secretary

      Issued by Alma Park Neighbors on Jan 2020
      Alma Park NeighborsAssociated with Christopher Patrick OConnell

    • Director of Special Projects

      Issued by Windows Boston (BAWSUG) on Jan 2013
      Windows Boston (BAWSUG)Associated with Christopher Patrick OConnell

    • Chief Managing Director Liaison for Membership

      Issued by PMI-Los Angeles Chapter on Mar 2016
      PMI-Los Angeles ChapterAssociated with Christopher Patrick OConnell