Advit Verma

Experience

• 

  SOTI

  Feb 2023 - now

  Technical Lead (Team Lead)

  • Effectively lead a team of 15-20 talented technical professionals, utilizing best practices in delegation, monitoring, and progress reporting.• Conduct personalized coaching and mentoring sessions to enhance the career development and growth of team members.• Provide superior technical support to clients through comprehensive phone and email communication, for our cutting-edge software solutions.• Proactively resolve customer inquiries and challenges through close collaboration with internal product development teams, ensuring an exceptional customer experience.• Plan and prioritize workload to consistently meet service standards and organizational objectives, utilizing efficient time management techniques.• Regularly evaluate and report on technical team performance through in-depth Key Performance Indicator (KPI) tracking and analysis.• Collaborate with the leadership team on high-impact projects and complex situations, leveraging your expertise to drive optimal outcomes.• Participate in limited travel, both domestically and internationally, as a support representative for organizational events and initiatives.• Stay ahead of industry trends and advancements, continuously exploring new opportunities for growth and improvement.• Build strong relationships with clients, technology partners, and OEMs to maintain a deep understanding of industry needs and deliver future-forward solutions.• Mentor and train team members on emerging technologies, techniques, and best practices, fostering a culture of innovation and continuous learning. Show less