Enosh Chintala

334 followers

Andhra Pradesh, India

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Timeline
About me
Operations Manager | Lean Six Sigma Certified | Change Management
Education
- Osmania University
  2005 - 2008
  Bachelor of Commerce (BCom) Accounting and Finance
Experience
- HSBC
  May 2008 - Jan 2017
  • Responsible for managing four teams such as RCC CRL (Customer experience), Knowledge Management, CAT (Centralized Approval Team), NSC Helpdesk• Monitoring the performance of the team members and preparing the reports on a regular basis• Preparing reports and presentations for the top management• Educating customers on product and service offerings that best fit their personal needs if required• Handling the escalations and complaints tactfully as per the laws, regulations, policies and procedures Show less
  - Assistant Manager
    Sept 2013 - Jan 2017
  - Customer relations Executive
    Jun 2010 - Aug 2013
  - Customer Service Representative
    May 2008 - Sept 2010
- WaveCrest Group
  Jul 2017 - Aug 2018
  Assistant Manager
- Hexaware Technologies
  Nov 2018 - Sept 2019
  Sr Team Leader
- GUS Education India
  Mar 2021 - now
  - Manager
    Sept 2021 - now
  - Team Lead
    Mar 2021 - Aug 2021
Licenses & Certifications
- • Certified Speech analyst
- Lean Six Sigma Green Belt
  IRIS Innovate
  Jul 2024
Honors & Awards
- Awarded to Enosh Chintala
  • Appointed as the Complaints champion to train and provide assistance to the agents to provide excellent customer experience -