Brian Donovan

Experience

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  Kinko’s Inc.

  Mar 1997 - Oct 2000

  Assistant Manager of Technology

  After starting with Kinko’s in Santa Barbara CA, a year prior I was given a great opportunity to advance with the company and accepted a position at a San Francisco Branch as an AMT. With this promotion I was able to take charge of a team of computer service specialist as well as two digital print specialists to advance to and maintain one of the top five computer service departments in a store ranked eighth out of two thousand plus stores. My duties included but were not limited to: Ensuring a properly staffed department, Keeping an accurate and timely turnaround of all jobs given to my department as well as all jobs that came to the store, I was also in charge of training my staff as well as being asked by our regional manager to travel within the region and train other stores staff members to meet the companies expectations of excellence, and finally to install and maintain company computer and printer networks. Show less

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  Dymin Computer Systems

  Oct 2002 - Aug 2004

  Bench Manager

  As a Bench Manager at Dymin Systems I was required to ensure that all machines on the bench during the day were completed properly in a timely manner to meet our 24-hour turnaround guarantee as to keep the fastest turnaround time available in the greater Des Moines area. As well as being responsible for the bench I was also in charge of merchandising the floor and training my team about the importance of proper displaying of merchandising and S.W.A.T. selling skills. Beyond training and bench repair I am required to set the schedule on a week-to-week basis to accommodate workflow of the day. Show less

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  Enhanced Care Initiatives, Inc

  Sept 2004 - Sept 2007

  Network Administrator

  As a Network Administrator at Care Initiatives I serviced a network of over five hundred machines in forty-four facilities across Iowa. Also as a Network Administrator I am required to service and maintain all machines on our M.A.N., including Hardware and Software maintenance as well as Website Administration. Part of maintaining the network would include travailing to all of our facilities across Iowa, rolling them over to and implementing our wireless network for live patient monitoring and data management. These visits would include wireless site surveying, installing networked devices, and training our end users on the new system as well as any system or network troubleshooting. Show less

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  CIO Solutions

  Aug 2009 - Aug 2017

  As a Field Network Engineer at CIO Solutions over the past four plus years has really brought my day to day troubleshooting and project management up to par with the current IT world in an Enterprise environment. My responsibilities included but were not limited to: Customer service, one of the largest goals that CIO strives for is a high FCR rate. As a member of the Cottage Hospital team we managed an above 90% FCR for most of my time with CIO. As a Remote Network Engineer. I have kept a personal average of 99% customer satisfaction rate for phone support calls. My responsibilities also include nightly backup audits for Cottage Hospital, accurate time keeping and notation of all phone tickets via the Connect Wise software, troubleshooting and repair for end users issues, (or find workarounds for users until proper escalation could be dispatched onsite,) communications between contracted companies at Cottage that we work closely with on many issues that may arise at the hospital on a daily basis, and proactive monitoring and maintenance for the hospital or any other company that CIO Solutions services. Show less

  • Remote Network Engineer

    Aug 2010 - Aug 2017

  • Field Network Engineer

    Aug 2009 - Aug 2017
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  Make IT Work

  Oct 2009 - Jun 2010

  Field Tech.

  Working as a Field Technician for Make IT Work was a great opportunity for me to work in many different dynamic environments in my field of study. During this time my responsibilities included but were not limited to: customer service, the number one priority at Make IT Work is customer satisfaction. As a Field Tech. I am required to maintain a 3.8 customer satisfaction rating. Also I am required to do my opening and closing paperwork in a timely manner. Troubleshoot and repair or find resolutions for my customers issues in a timely and effective manner all while managing to keep a company standard average appointment time and pre-paid hourly sales. Show less

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  Donovan Computing

  Aug 2011 - now

  Owner-Operator

  At Donovan Computing we have dedicated 100% of our time and focus on the average home user. Every company that our founder (Brian Donovan) had ever worked at as a Tech had the ultimate goal of ending service of the average person with goals of total corporate contracts. Here at Donovan Computing, we know that the average user is the most appreciative and deserving of a job well done! So we are here to serve you, and you will get our complete attention and support at the best price!