Yash P.

Experience

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  Firstsource

  Aug 2018 - Dec 2021

  Senior Process Associate

  Handling High Volume Inquiries:Managed a high volume of customer inquiries, including over 80 calls and 50 emails daily.Timely and Accurate Assistance:Provided timely and accurate assistance to customers, resolving issues and queries promptly.Cross-functional Collaboration:Collaborated with cross-functional teams to escalate and resolve complex customer issues effectively.Active Listening and Problem-solving:Demonstrated active listening and problem-solving skills to deliver personalized solutions.Record Maintenance and Feedback Analysis:Maintained detailed records of customer interactions and feedback to drive improvements in service processes.Contribution to High NPS:Contributed to achieving a Net Promoter Score (NPS) of 9 by consistently delivering exceptional service. Show less

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  Corsearch

  Aug 2022 - now

  Market Research Analyst

  Research: Investigated online platforms to find unauthorized brand use.Data Analysis: Analyzed data closely to detect infringement patterns and protect brands.Reporting: Created detailed reports showing how brand infringement affected reputation and revenue.Stakeholder Liaison: Worked with online platforms to remove infringing content quickly.Client Updates: Regularly informed clients about brand protection progress and online infringement trends.Relationship Management: Managed relationships with 8+ international brands, understanding their unique needs.Enforcement: Removed over 50,000 listings and 40 infringing websites to protect brand integrity online. Show less