Yash P.

Yash P.

Senior Process Associate

Followers of Yash P.7000 followers
location of Yash P.Berlin, Berlin, Germany

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  • Timeline

  • About me

    Market Research | Project Management | Power BI

  • Education

    • Gisma University of Applied Sciences

      2024 -
      Master's degree Leadership for digital transformation
    • University of Mumbai

      -
      Bachelor of Business Administration - BBA Business Administration and Management, General B
  • Experience

    • Firstsource

      Aug 2018 - Dec 2021
      Senior Process Associate

      Handling High Volume Inquiries:Managed a high volume of customer inquiries, including over 80 calls and 50 emails daily.Timely and Accurate Assistance:Provided timely and accurate assistance to customers, resolving issues and queries promptly.Cross-functional Collaboration:Collaborated with cross-functional teams to escalate and resolve complex customer issues effectively.Active Listening and Problem-solving:Demonstrated active listening and problem-solving skills to deliver personalized solutions.Record Maintenance and Feedback Analysis:Maintained detailed records of customer interactions and feedback to drive improvements in service processes.Contribution to High NPS:Contributed to achieving a Net Promoter Score (NPS) of 9 by consistently delivering exceptional service. Show less

    • Corsearch

      Aug 2022 - now
      Market Research Analyst

      Research: Investigated online platforms to find unauthorized brand use.Data Analysis: Analyzed data closely to detect infringement patterns and protect brands.Reporting: Created detailed reports showing how brand infringement affected reputation and revenue.Stakeholder Liaison: Worked with online platforms to remove infringing content quickly.Client Updates: Regularly informed clients about brand protection progress and online infringement trends.Relationship Management: Managed relationships with 8+ international brands, understanding their unique needs.Enforcement: Removed over 50,000 listings and 40 infringing websites to protect brand integrity online. Show less

  • Licenses & Certifications