Jess Burt

Experience

• 

  Tesco

  Jun 2018 - Nov 2021

  - Experience working on multiple departments within the store.- Interacting with customers and delivering excellent customer service both on the shop floor and at the point of sale.- Having a vast product knowledge allowing me to make suggestions about products and meet the needs of all customers. - Took responsibility for KPI’s across the department, making sure targets were met/ exceeded. Work experience shadowing the store manager and senior leadership team at Tesco Extra St Neots.- I gained valuable insight into how a large retail store is successfully managed and run.- A week spent shadowing the senior leadership team and store manager at Tesco Extra St Neots.- Enhanced my ability to communicate with and build key relationships with senior leadership.- Gained confidence in suggesting methods to help with the flow of business.

  • Customer Service Assistant

    Oct 2017 - Nov 2021

  • Store manager work experience

    Jun 2018 - Jun 2018
• 

  Marks and Spencer

  May 2021 - Dec 2021

  Customer Service Assistant

  • Completed tasks with pace and inline with SOPs.• Built strong and positive relationships by establishing valuable connection with both fellow team members and customers.• Utilised all digital tools and channels to perform my job role efficiently and further my own learning and development.

• 

  Bosch Rexroth UK

  Aug 2022 - now

  - Cultivated and managed internal and external relationships with stakeholders of all levels, acting as ‘single point of contact’ where necessary.- Developed and produced communication plans and project reports to provide effective progress updates, ensuring expectations are managed throughout the project lifecycle. - Leading and working within different project teams.- Produced and executed work package requirements to project schedules and time scales, whilst managing both the core and extended project teams across all areas.- Driving project team members and other stakeholders to work to defined goals and schedule requirements to ensure a project success.- Commercial exposure including the reviewing of contracts, Ts&Cs, NDA’s. This has provided opportunity to hone a key eye for detail and enhanced compliance understanding whilst working to the core Bosch central directives. Show less - Built internal relationships with colleagues in all areas across the business.- Developed customer interaction skills aiding my ability to understand and manage their expectations.- Foundation of understanding of the Rexroth portfolio and the types of applications that the portfolio of products and skills are suited.- Developed knowledge and ability in using the Rexroth CRM system and SAP.- Spent time in a number of business areas, gaining understanding of how the organisation works/ how the engineered to order side of business flows through the organisation. Show less

  • Hydraulics Repair and Warranty Service Coordinator

    Apr 2024 - now

  • Project Managment Graduate Trainee

    May 2023 - Apr 2024

  • Business Development Graduate Trainee

    Aug 2022 - Jun 2023