Paul O'Regan, CTDP

Experience

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  Long & McQuade Musical Instruments

  Jan 2002 - Jan 2018

  Long & McQuade Musical Instruments is Canada's largest musical instrument retailer with over 80 stores nationwide, 1,500+ employees, and over 60 years in business.Responsibilities and Achievements include:• Managed and developed four-level employee training program and in-house LMS designed to uphold strong company culture during a period of rapid expansion from 23 to 76 locations• Successfully trained thousands of employees throughout 200+ three-day Onboarding sessions, 25 three-day Advanced Sales seminars, and 12 five-day Leadership conferences• Created new hiring and training practices, designed to attract and retain high quality talent, that significantly contributed to a decrease in employee turnover from 31% to 14%• Led the employees of 33 newly-acquired companies through Change Management• Wrote and edited dozens of employee documents including policy and software manuals• Wrote and directed leadership and sales training videos (watch sample videos below) Show less

  • Training and Development Manager

    Jan 2006 - Jan 2018

  • Department Manager

    Jan 2004 - Jan 2006

  • Sales Associate

    Jan 2002 - Jan 2004
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  Knewsales Group

  Feb 2018 - May 2019

  Director of Learning and Development

  Knewsales Group is a Customer Acquisition Agency with 1,200+ Direct Sales Ambassadors working in malls, retail stores, supermarkets, airports, and conventions across North America.Responsibilities and Achievements include:• Managed, created and developed blended learning experiences for employees, independent contractors, and clients throughout Canada and the U.S.• Clients included: Bell, Walmart Financial, Scotiabank, Costco, RBC, American Express, Delta Airlines, Cogeco, Petro Canada, Napoleon, Primus and Direct Energy• Trained and coached 25+ Program Managers and Team Leads on Sales Management, Leadership Skills, Talent Development, and Best Practices• Managed team of training facilitators to deliver sales, culture and product training webinars Show less

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  ERCO Worldwide

  Jun 2019 - Feb 2021

  Senior Facilitator and Instructional Designer, Learning and Succession

  ERCO Worldwide is a specialty chemical manufacturer delivering a range of products and services to customers around the globe since 1893.Responsibilities and Achievements include:• Designed and delivered leadership and soft skills learning experiences to managers and employees at Head Office and 9 manufacturing plants throughout North America• Topics included: Leadership Competencies, Hiring Smart, Time Management, Mentorship, Team Building, Objective Setting, Meeting Facilitation, and Change Management• Provided talent development support for Succession Planning initiatives by training, coaching and mentoring high potential employees• Created and administered e-learning modules using SmarterU Learning Management System Show less

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  Combined Metal Industries

  Feb 2021 - Jun 2022

  Manager, Learning and Development

  CMI is a full-service metal recycling and management company serving the industrial, dealer and public markets.Responsibilites and Achievements include:• Managed, designed and delivered “CMI Academy”, a series of 25+ skill-building workshops and information sessions created to help employees with their professional development• Topics included: Communicate with Clarity and Confidence, Master Your Sales Skills, Keep Your Team Motivated, Design Awesome PowerPoints, and Time Management• Tutored and mentored colleagues in creating and facilitating presentations and meeting content• Achieved 90% of annual performance bonus based on surpassing set KPI objectives• Received average survey feedback rating of 4.7 out of 5 from CMI Academy participants Show less

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  Metal Supermarkets

  Jul 2022 - now

  Director, Learning and Development

  Metal Supermarkets, known as the Convenience Stores for Metal, is the world’s largest supplier of small-quantity metals and is the world's only franchisor in this exciting niche industry.A dedicated franchisor of over 125 Metal Supermarkets stores in the United States, Canada and the United Kingdom. For the past several years, we have consistently added 10+ new franchises to the system.Metal Supermarkets is a dependable business model, a trusted international brand name and a lucrative franchise opportunity. More than 250,000 North American customers rely on Metal Supermarkets for “one-stop shopping” for all their small metal requirements and the ability to purchase what they need, when they need it. Our mandate is to ensure the best service to our end customers while driving franchisee success and profitability.The Director, Learning and Development is responsible for overseeing all training initiatives for both Corporate Office employees and the Franchise network. This includes Metal Supermarkets University, a training portfolio consisting of over 60 different eLearning and webinar courses, and the Phone Skills Assessment program, designed to sharpen the sales expertise of the Metal Supermarkets team of Customer Service Representatives. Show less