Amelia Wilhelm

Experience

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  Johnson & Fletcher Insurance

  Sept 2006 - Dec 2006

  Receptionist

  - Maintain office software and manage phones;- Process certificate of insurance requests;- File both electronic and hard-copy documents.

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  Stephen C. O'Connell Center

  Jan 2007 - Jun 2010

  Usher Supervisor

  - Manage usher, set, and strike crews;- Streamline communication between usher, security, and technology departments;- Facilitate successful execution of sports, entertainment, and professional events within the arena and in related venues;- Ensure the satisfaction of event clients and guests;- Present post-event reports to arena administrators.

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  LifeSouth Community Blood Centers

  Apr 2008 - Jun 2010

  Quality Assurance Specialist

  - Audit donation application forms for eligibility;- Investigate high-risk reportable events;- Compile manual of best practices for training future QA associates;- Assist in the completion and testing of new auditing technology;- Answer calls and assisted donors and staff when needed;- Visit area blood centers to complete on-site audits.

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  Bishop Moore Catholic High School

  Aug 2011 - Jul 2013

  English Teacher

  - Design and implement 9th grade curriculum based on the Common Core State Standards;- Prepare materials and deliver lessons focusing on student needs and employing differentiated instruction;- Plan lessons to include educational technology and utilize the Technology Enabled Active Learning Lab;- Tutor students at all levels in English, including AP English and AP Literature;- Assess and report student progress;- Effectively communicate with students, parents, faculty, and staff. Show less

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  Disney English

  Sept 2013 - Jun 2014

  Foreign Trainer

  - Design activities and games to accompany Disney English lesson plans;- Prepare materials and deliver entertaining, topic-based lessons;- Assess and report student progress;- Effectively communicate with students, parents, and course consultants.

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  Chengdu Meishi International School

  Aug 2014 - Jul 2015

  ESOL Teacher

  - Design and implement ESOL curriculum for 1st, 2nd, 6th, and 8th grade ELLs;- Prepare materials and deliver student-centered lessons;- Assess and report student progress;- Effectively communicate with students, parents, and faculty;- Engage in cultural events to involve students and staff in the sharing of holidays and traditions.

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  St. Joseph Catholic School

  Aug 2015 - Jul 2017

  English Teacher

  - Design and implement 5th and 6th grade curriculum based on the Common Core State Standards;- Prepare materials and deliver lessons focusing on student needs and employing differentiated instruction;- Plan lessons to include educational technology and STEM;- Engage students in the fluent use of technology, including Google Classroom and learning applications;- Tutor students at the 5th and 6th grade levels in English;- Assess and report student progress;- Effectively communicate with students, parents, faculty, and staff;- Organize, prepare for, and execute annual school spelling bee;- Choreograph and teach dancing and blocking for annual school musical as assistant director. Show less

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  Bishop John J. Snyder High School

  Aug 2017 - Jul 2018

  English Teacher

  - Design and implement 11th and 12th grade curriculum based on the Common Core State Standards;- Prepare materials and deliver lessons focusing on student needs and employing differentiated instruction;- Plan lessons to include educational technology and provide real-life experiences to prepare students for success in college and beyond;- Tutor students at the 11th and 12th grade levels in English;- Assess and report student progress;- Effectively communicate with students, parents, faculty, and staff;- Organize and direct participants and volunteers for the annual school pageant;- Sponsor Interact Club in conjunction with the area Rotary Club and facilitate fundraising opportunities for the club's chosen charities. Show less

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  Athlon Outdoors

  Jul 2018 - Mar 2023

  Copy Editor & Writer

  - Compose articles for publication in The New Pioneer magazine;- Assess submitted texts for proper English grammar and usage;- Fact check to ensure accurate information is presented;- Cut and reorganize submitted documents to deliver quality readability;- Provide titles and pull-quotes for the art department and chief editors to work with;- Generally, keep the words of our authors clear so our publications reach the widest audience.

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  Arthur Murray Dance Studio

  Apr 2019 - Feb 2020

  New Student Specialist

  - Teach smooth, rhythm, and club-style dances;- Serve new and veteran students through individually focused customer service resulting in student retention and ensured student satisfaction;- Promote sales and experiences in line with the students' interests;- Cross-trained on office manager duties including reception, phone management, scheduling, and payment processing;- Certified at the Associate Bronze level.

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  Medi-Weightloss®

  Jan 2020 - Dec 2020

  Office Manager

  - Coordinate office functions across departments;- Manage front-desk responsibilities such as patient communication throughout the check-in and check-out process, over the phone and through text and email communication;- Manage finances through purchasing, billing, and insurance claims;- Process insurance claims and run insurance benefits for patients across area clinics;- Welcome potential new patients, conducting clinic tours and presentations of the program and discussing financial responsibility before new patients start the program;- Manage and motivate clinic staff;- Manage sales and track revenue and other metrics;- Communicate and coordinate with other clinics in our network;- Prepare individual patient paperwork in advance of each day's patient load. Show less

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  Colorado Technical University

  Jan 2021 - Dec 2021

  Senior National Admissions Advisor

  - Interview and screen prospective students for the doctoral programs;- Assist doctoral candidates in the admissions process, including meeting documentation and essay requirements;- Explore undergraduate and master's degree options with potential students;- Liaise between admissions, financial aid, student advising, and the doctoral program directors;- Manage phone lines and transfers;- Schedule appointments and prepare students to continue their educational journeys.

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  Social Solutions

  Nov 2021 - Apr 2022

  Enterprise Advanced Support Consultant

  - Develop and cultivate strong relationships with clients of all levels, including enterprise clients;- Provide consultative support and solutions to client requests, including ad-hoc coaching and training on best practices for the use of Apricot case management software;- Become an expert in Apricot software and the use of SAP Web Intelligence software;- Respond to client communications to resolve problems and answer complex questions in a timely manner;- Diagnose and escalate issues as needed to ensure client satisfaction;- Meet regularly with clients as requested or on an ad-hoc basis depending upon the client's unique needs;- Carefully document client interactions, time spent, and deliverables completed through SalesForce and various communications platforms, such as Basecamp and Outlook;- Liaise with internal departments, including development, cloud operations, technical support, account management and client success management, to ensure that clients' goals are met or exceeded. Show less

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  Colorado Technical University

  Apr 2022 - now

  Corporate Engagement Specialist

  - Build and grow strong relationships with client points of contact- Support the EAC to drive student growth for designated accounts- Host webinars for prospective students and account facilitators as well as provide training- Copyedit presentation decks and marketing materials for B2B and B2C purposes