Shimmy Mathibela

Shimmy Mathibela

Administrative Clerk

Followers of Shimmy Mathibela237 followers
location of Shimmy MathibelaCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Customer Service Consultant at Webhelp | Customer Service Operations

  • Education

    • Moletsane Secondary School

      2003 - 2007
      Matric Art/Art Studies, General 12

      Activities and Societies: Soccer, Netball and Debate Matric

    • Moletsane Secondary School

      2003 - 2007
      Matric PHYSICAL SCIENCES 12
    • Moletsane Secondary School

      2003 - 2007
      Matric PHYSICAL SCIENCES
  • Experience

    • City Year South Africa

      Jan 2011 - Dec 2011
      Administrative Clerk

      Admin clerk on a 1 year contract

    • DSV - Global Transport and Logistics

      Aug 2013 - Aug 2015
      Personal Assistant

      Started working as a dispatcher then became call centre agent and ended up being a Personal Assistant to one of the executive

    • PLP Group

      May 2016 - Jan 2017
      Sales Floor Team Member
    • Webhelp

      Feb 2017 - Jan 2025

      To help customers by answering questions, resolving issues and providing product information (inbound and outbound calls for UK based customers?To also improve customer service processes and strategies • To helpcustomers by answering questions, resolving issues and providing product information(UK based customers)• To also improve customer service processes and strategies Answering inbound and outbound calls for UK based customers Returns specialist Tracking of items BPO (UK based) customer service agent, resolving customer's queries and making sure all customer queries are resolved quickly

      • Customer Service Consultant

        Feb 2017 - Jan 2025
      • Customer Service Specialist

        Feb 2017 - Nov 2021
      • Customer Service Specialist

        Feb 2017 - Nov 2021
      • Customer Service Specialist

        Jan 2019 - Sept 2021
      • Call centre agent

        Feb 2017 - Sept 2021
      • Customer Service Specialist

        Feb 2017 - Nov 2020
      • Customer Service Specialist

        Feb 2017 - Sept 2020
    • Department of Basic Education

      Jan 2023 - Nov 2024
      Teacher
  • Licenses & Certifications

    • PR Training Certificate

      City Year
      Sept 2011