Shimmy Mathibela

Experience

• 

  City Year South Africa

  Jan 2011 - Dec 2011

  Administrative Clerk

  Admin clerk on a 1 year contract

• 

  DSV - Global Transport and Logistics

  Aug 2013 - Aug 2015

  Personal Assistant

  Started working as a dispatcher then became call centre agent and ended up being a Personal Assistant to one of the executive

• 

  PLP Group

  May 2016 - Jan 2017

  Sales Floor Team Member
• 

  Webhelp

  Feb 2017 - Jan 2025

  To help customers by answering questions, resolving issues and providing product information (inbound and outbound calls for UK based customers?To also improve customer service processes and strategies • To helpcustomers by answering questions, resolving issues and providing product information(UK based customers)• To also improve customer service processes and strategies Answering inbound and outbound calls for UK based customers Returns specialist Tracking of items BPO (UK based) customer service agent, resolving customer's queries and making sure all customer queries are resolved quickly

  • Customer Service Consultant

    Feb 2017 - Jan 2025

  • Customer Service Specialist

    Feb 2017 - Nov 2021

  • Customer Service Specialist

    Feb 2017 - Nov 2021

  • Customer Service Specialist

    Jan 2019 - Sept 2021

  • Call centre agent

    Feb 2017 - Sept 2021

  • Customer Service Specialist

    Feb 2017 - Nov 2020

  • Customer Service Specialist

    Feb 2017 - Sept 2020
• 

  Department of Basic Education

  Jan 2023 - Nov 2024

  Teacher