Lubna Patel

Experience

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  Government Medical College, Nagpur

  Sept 2016 - Mar 2017

  Physiotherapy Intern

  1. Treatment of patients belonged to all age groups and diverse conditions including Joint trauma, Fractures, Nerve injuries, Degenerative conditions and Amputation.2. Responsible for variety of out patients with modalities such as Massage, Exercise, Paraffin, Joint Mobilisation, Mechanical Traction, Ultrasound and Low/High voltage therapeutic devices.3. Performed modalities such as Electrical stimulation, Ultrasound, Myo-facial release and Spot massage to improve patients movements and function.4. Instructed patients with home care exercise to promote the patients ROM and overall health. Show less

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  The Sports Physio & Rehab Clinic

  Sept 2016 - Nov 2016

  Physio Trainee

  1. Patient Assessment and planning treatment protocol depending on the condition and severity.2. Arranged treatments such as therapeutic exercise programs encompassing active and passive range of motion and muscle re-education.3. Instructed patients with home care exercise to promote the patients ROM and overall health.

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  Network for Youths (NGO), Pune

  Jul 2018 - Jul 2018

  Management Trainee

  Conducted Health check-up Medical Camp at Zilla Parishad School at Kasarsai, Pune in coordination with URMEE Foundation.

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  Trainos Consultancy, Pune

  Jul 2018 - Jul 2018

  Management Intern

  Done the training for the Consultancy Project on Emergency management issues in Hospitals.

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  Aditya Birla Memorial Hospital

  Jul 2018 - Aug 2018

  Summer Intern

  Done a study on Patient's Satisfaction in In-patient's Department of Aditya Birla Memorial Hospital, Pune.

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  District Early Intervention Centre, Aundh District Hospital, Pune

  Jan 2019 - Mar 2019

  Winter Intern

  Done a Study on Existing Management Process at District Early Intervention Center unit as per the guidelines of National Health Mission.

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  Pawana Multispeciality Hospital

  Mar 2019 - Feb 2020

  Operations Executive

   Managed daily hospital operations, including patient services, facilities, and supply chain and provided guidance to executives on OP registration and billing inquiries. Recommended patient flow improvements, reducing wait times and increasing throughput. And collaborated with department heads to develop and implement strategic plans, resulting in increased Patient satisfaction scores. Resolved patient/attendant grievances and took corrective actions. Conducted audits for infection control, safety, and quality compliance and ensured patient files complied with MRD guidelines. Contributed to SOP updates for hospital operations. Show less

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  CliniVantage Healthcare Technologies

  Mar 2020 - Oct 2020

  Business Analyst

  * Engaged with stakeholders to gather requirements by using various elicitation techniques.* Created user stories with appropriate acceptance criteria with the assistance of Product Owner. And added those user stories into product backlog using JIRA tool.* Prioritized and validated requirements using Moscow and FURPS technique, added user stories to the sprint backlog based on priority.* Collaborated with the Product Owner and Scrum Master for BV and CP. Assisted the Product Owner for creation of DOR and DOD checklist.* Participated in sprint planning meeting, sprint review meeting, daily stand- up meeting, and sprint retrospective meeting and produced sprint Product Burn down/Burup charts to track project progress.* Contributed to product planning and UAT for successfully deliver each sprint component.* For the development of Hospital Information Software application (HIS) and IoT devices, gather and analyze requirements by stakeholder interviews and workflow analysis. Validate requirements with stakeholders and the project team, offering suggestions and recommendations. * Document and address issues to resolve within and across teams. Collaborate with Sales/BD, Pre-sales, Delivery, Solution teams, etc. Show less

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  Evolent Health

  Nov 2020 - Oct 2022

  Business Analyst

  * Conducted Enterprise Analysis and collaborated with Senior BA to develop the Business Case Document, conducted Stakeholder Analysis, and crafted the RACI Matrix.* Gathered requirements from business heads using Elicitation Techniques and created Business Requirements Document (BRD). Transformed the BRD into Functional Requirements Document (FRD) and collaborated with technical team and prepared SRS Document.* Created UML diagrams and Wireframes for visual representation of requirements using MS Visio, Balsamiq and Axure.* Prepared and maintained RTM throughout the project.* Supported the Testing team by preparing Test Case Scenarios and ensured the UAT is successful.* Adjudicate claims for SLA compliance by evaluating payment accuracy, vendor contracts, and patient records. Review and investigate paper and electronic claims. * Define accurate payment criteria as per policy for clearing pending claims. Monitor claims aging for timely resolution. Show less