Garcia Tate

Experience

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  BlueCross BlueShield of SC

  Feb 2005 - Jun 2013

  Manager, Information Systems Trainingt

  In this role I managed the $1.5M annual IS L & D budget to consistently exceed expectations. I led a diverse team of instructional designers, program managers and a development quality assurance analyst in the design and execution of cutting-edge leadership development initiatives that included the inaugural onsite asynchronous IT Bachelor's degree program. Other achievements include• The design and implementation of an apprenticeship program certified by U.S Department of Labor and Apprenticeship Carolina (SC). This Program provided $60K state tax incentives within the first 12 months of launch.• Creation and management of three highly successful leadership development programs for all IS managers and high potential employees. The program enabled a high level of participants to be successfully promoted to the next level of management upon program completion. Show less

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  MidAtlantic Farm Credit

  Jul 2013 - Nov 2014

  SVP, Director, Human Resources and Organizational Development

  As SVP I led all facets of HR and Organizational Development work that involved the identification of critical competencies to underpin future organizational success, establishing a much needed performance management process that provided consistency across differing regions, and directing an EAP communication strategy critical to increase employee utilization.In less that 12 months I was able to ensure the following contributions:• The development of a human capital risk and impact plan and associated mitigation strategy. This critical work identified a potential 20% loss in organizational leadership and led to the implementation of succession planning and resource identification initiatives critical to success.• Highly effective collaboration and partnering with two high-profile Universities that subsequently provided critical internship opportunities and successfully boosted organizational diversity. Show less

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  Aflac

  May 2015 - Mar 2017

  Manager, Leadership, Learning & Development

  While spearheading and leading the L & D function, I held full accountability for the substantial $650K Learning and Development budget and effectively cut costs by 15% in year one of my tenure. I implemented and fully leveraged the use of the ADDIE design model to ensure quality and structured instructional design processes across a diverse range of program offerings implemented to meet organizational strategic needs.Additionally I was able to deliver the following:• The launch of a leadership learning and development initiative that boosted workforce utilization to 90% and enabled a 30% enhancement in program offerings.• The conceptualization and launch of a highly targeted customer service training program to improve efficiencies and service levels. This program improved call resolution rates by 7.5% and simultaneously reduced call volume.• Establishing a deployment strategy for a critical Document Control Function where I was able to deliver a smooth and effective rollout and provide enterprise-wide standardized operating procedural support that was key to project success. Show less

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  Staples

  Mar 2017 - Feb 2019

  Manager, Change Management

  As the Manager of Change Management I led and coached the team of change consultants tasked with supporting organizational change. This role also meant that I strategized and streamlined the organization's approach to change implementation. I successfully established critical communication strategies with all key stakeholders that enabled the achievement of sustainable business outcomes and led the development of both training strategy and plans necessary for the success of strategic projects as well as tracking their compliance and ROI.My other contributions comprised:• Conceptualizing and leading a critical change management strategy for the multinational migration of Financial Shared Services. I successfully established all operational plans and subsequently ensured strategy execution and completion with a 95% adoption rate with all KPI's achieved.• I conceived and executed a highly structured change management implementation strategy that delivered project consistency across all areas of the Shared Services Division. Show less

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  Osceola Consulting [Univar Solutions]

  Jul 2019 - Mar 2021

  Organizational Change Managment Lead

  This senior position saw me hold full accountability and management for the success of all facets of the Organizational Change Management function for Shared Services. This comprised of leading the creation of strategy and plans for governance approval, directing stakeholder identification activities and executing change impact sessions so that stakeholder needs could be established and change better handled. Additionally, I spearheaded the review of change initiatives timing and served as the link for communication, strategy, and preparation with Senior operational leadership teams.During my tenure I was able to bring some impactful benefits to the organization that included:• The detailed design and smooth execution of a targeted change strategy and aligned operational plan for the launch of Salesforce Service Console. This initiative ensure the successful implementation of the Salesforce Console application across all US regions with minimal complications.• Devising, launching, and leading a robust training strategy to align with the Salesforce Service Console implementation project that enabled the effective training of all operations, sales, and ice customer service teams across the US.• Effective completion of an essential organizational review to monitor change saturation and fatigue. This review determined potential areas of resistance and blockage and allowed for the implementation of targeted strategies that both mitigated and overcame critical issues. Show less

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  The Fountain Group

  Jun 2021 - now

  Change Management Lead

  Responsible for the success of change management and communications for Global Real Estate & Facilities Management. Create Change & communications strategy and plans for governance approval, direct stakeholder identification activities, and executed change impact sessions so that stakeholder needs are identified and change successfully transitioned. Additionally, reviewed the timing of change initiatives and served as the link for communication, strategy, and preparation with business leadership teams Show less