
Marcial Falconi, PMP, MBA
Technical Engineer

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About me
Project Manager / Operations Director / Operations and Customer Service Manager
Education

Instituto Europeo de Posgrado - IEP
2015 - 2016Master's degree Project Management
Universidad Internacional del Ecuador
2020 - 2021Master Computer/Information Technology Administration and Management
Escuela Politécnica Nacional
1996 - 2001Bachelor of Engineering (BE)Activities and Societies: Soccer, bollyball team.

Instituto Europeo de Posgrado - IEP
2016 - 2017Master of Business Administration - MBA Project Management
Experience

Schneider Electric
Dec 2000 - May 2002Technical EngineerResponsible to provide technical advisor for electrical and automatization systems for the industry.

Schlumberger
May 2002 - Nov 2014Lead the correct allocation of tools and resources for different locations in the region to ensure the reliability of the equipment. Manage the maintenance team (50 employees) to cover the services in Argentina, Bolivia, Chile and Paraguay.Responsible of all fixed assets in Argentina Bolivia, Chile and Paraguay (100M$), which represents one of biggest fleet worldwide for the company. Field Technical Equipment includes 40 logging trucks and 2 offshore units. Implement the expansion strategy for the development of unconventional reservoirs increased our client portfolio and therefore, the activity. Ensure the operations are completed successfully with no quality incidents, for all clients (SHELL, XOM, TOTAL, CHEVRON, PAE, YPF, ENAP, etc)Control the costs related to M&S, Maintenance, Operations and CAPEX planning.Make an efficient use of tools among the countries for a business of $140M. Forecast for short and long term periods and also the implementation of the LEAN methodology within the different locations.Coordinate the imp/exp of tools and equipment, implementing and improving the processes required to release field technical equipment from customs, reducing the lead times. Show less Lead the correct allocation of tools and resources for different locations in the region to ensure the reliability of the equipment. Manage the maintenance team (50 employees) to cover the services in Argentina, Bolivia, Chile and Paraguay.Responsible of all fixed assets in Argentina Bolivia, Chile and Paraguay (100M$), which represents one of biggest fleet worldwide for the company. Field Technical Equipment includes 40 logging trucks and 2 offshore units. Implement the expansion strategy for the development of unconventional reservoirs increased our client portfolio and therefore, the activity. Ensure the operations are completed successfully with no quality incidents, for all clients (SHELL, XOM, TOTAL, CHEVRON, PAE, YPF, ENAP, etc)Control the costs related to M&S, Maintenance, Operations and CAPEX planning.Make an efficient use of tools among the countries for a business of $140M. Forecast for short and long term periods and also the implementation of the LEAN methodology within the different locations.Coordinate the imp/exp of tools and equipment, implementing and improving the processes required to release field technical equipment from customs, reducing the lead times. Show less Manage all portfolio of clients in Ecuador including the national oil company, PETROPRODUCCION and international clients such as OXY, AGIP, PERENCO, ENCANA, ANDES PETROLEUM, PDVESA, REPSOL, PETROBRAS.Perform market research and analyses, competitors’ assessment, development of multi-crossed segment initiatives, identification of customer needs and development of technical solutions, preparation and presentation of bids and proposal. Be technical advisor, working with the client to understand the interpretation of Wireline logs for Open and Cased Hole Services. Duties included the introduction of new technology products that will satisfy the client needs, increasing the company’s market share and therefore profitability. Show less Responsible for ensuring that the preparation and dispatching of equipment is complete and service delivered at the wellsite with the high standards of safety and efficiency of the operation. Responsible for the training and development of personnel assigned to the cell and for the maintenance status of assigned equipment.Be proficient with all the services in Open Hole services including logging in tough logging conditions where logging is developed using drill pipe, seismic operations, sampling operations, pipe recovery services. Besides of this I worked in Cased Hole, cement evaluation logs, Production Logs, perforating jobs, using pressure control equipment. Show less Responsible for the maintenance and upgrading of all the mechanical, electrical and hydraulic equipment assigned,Perform Maintenance activities of the logging tools for Open Hole and Cased Hole Servicesaccording to the schedule selected by your supervisor and procedures.Repair failed equipment in the lab or at the wellsite in case of emergency.Perform tehcnical modifications to the equipment according to plan.Maintain close communication with your supervisor in order to make the maintenance work more effective.Participate in the Electronics failure analysis.Record in the maintenance ERP the details of tests performed. Use the ERP system to analyze failure modes of tools with a view to taking corrective and preventative action.Make recommendations to your supervisor regarding requirements of spare parts, test equipment and tools necessary for efficient maintenance.Keep the working place clean and tidy and always work in a professional manner.Ensure that the company policies are well understood, accepted and followed. Show less
Geomarket Equipment Assurance Manager
May 2002 - Nov 2014Filed Service and Location Manager
Aug 2010 - Aug 2012Sales and Marketing Engineer
Aug 2008 - Aug 2010General Field Engineer ( Wireline Services)
Jan 2003 - Sept 2008Electronic Engineer
May 2002 - Oct 2003

Independent Consultant Oil and Gas
Nov 2014 - Feb 2015Independent Consultant Oil and Gas
SIGOIL SIGMA OIL ECUADOR S.A
Mar 2015 - Oct 2016General ManagerDevelop of a profitable short- and long-term growth strategy, which involves all the commercial and financial areas of the company.Implement operational and sales strategies to serve the oil, gas and mining industries with the products.Define the commercial policy and decide the introduction of new products to include in the company's portfolio.Make a re-organizational process, develop contingency plans, improved the services provided to clients and the corporate image.Improve the quality standards and client satisfaction in all our operations.Develop new business opportunities and markets, and lead the operations in an efficient and effective manner. Show less

SICPA
Nov 2016 - Jul 2022Manage the service delivery and operations of the core areas of the company as: IT, software engineering, field services operations, service center and logistics of the company.Ensure the accomplishment of the contractual Service Level Agreements (SLAs) and avoiding any penalties and ensuring customer satisfaction. Manage the Operation team (50 people).Implement and control KPIS through dashboard controls.Implement as a Project manager local and regional traceability projects in Latin American (Chile, Dominican Republic, Colombia) to be used by governments and private companies with solutions that included different components as web and mobile applications, hardware and software, data bases, BI reports, and the support of all services based on ITIL methodology and tools.Be the focal point with the client relationships, collect their needs and requires and canalize with the technical team.Support projects meant to continuously improve KPI’s and productivity.Assess the team members overall job mastery and achievements of time-bound priorities by providing effective feedbacks.Ensure the yearly budget compliance (FTE, CAPEX and OPEX).Facilitate the communication across parties and foster change management. Show less Establish and maintain Operation & Customer Service organization leading IT,software engineering, field services and service center teams to ensure contractualservices are delivered within budget while meeting defined objectives within an SLA,KPIs and other contractual requirements and approved operational standards. Theteam that was under my supervision were around 40 people.Ensure customer expectations and satisfaction are met or exceeded in developingstrong account management relationships including producers.Establish and maintain a support environment to respond to customer requests andincident reports; determine underlying causes to reduce incident report levels.Establish, maintain and oversee processes to ensure order processing, billing andother commercial arrangements are executed in support of contracts.Establish and manage external networks and arrangements to provide contractresources and services to meet contract requirements in the most cost-effectivemanner.Recruit, develop and agree performance standards for the local technical operationsteam.Lead continuous improvement projects to improve KPI’s and productivity. Show less
Operations Director
Apr 2021 - Jul 2022Operations & Customer Service Manager Ecuador
Nov 2016 - Apr 2021

Self-employed
Jul 2022 - Jan 2023Director of Operations
The World Bank
Jan 2023 - nowProject Management ConsultantReview and advise on the efficiency of project management for projects and programs in DECIG using industry best practices, techniques, and standards.Set up project plans in project management software.Support project planning, project schedules (including Gantt chart development and tracking), weekly reporting, and process tracking.Support project coordination and controls activities.Support project communications and process mapping for current state and future state solution designs.Measure project performance to identify areas for improvement. Show less
Licenses & Certifications
- View certificate

Learning PowerPoint 2021
LinkedInDec 2022 - View certificate

Scrum: The Basics
LinkedInNov 2022 
Project Management Professional (PMP)
Project Management InstituteMar 2019
Languages
- enEnglish
- spSpanish
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