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Yogesh Chandra

Yogesh Chandra

Trainee Engineer

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location of Yogesh ChandraRaipur, Chhattisgarh, India

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  • Timeline

  • About me

    Incident Manager | IT Service Management | Active Directory | Smart City

  • Education

    • Chhattisgarh Swami Vivekanand Technical University, Bhilai

      2014 - 2017
      Polytechnic Mechanical Engineering

    • Chhattisgarh Board of Secondary Education, Raipur Chhattisgarh INDIA

      2012 - 2014
      12th Science

    • Pt. Ravishankar Shukla University, Raipur Chhattisgarh INDIA

      2018 - 2021
      Bachelor of Arts Political Science and Government

  • Experience

    • DEE VEE PROJECTS LIMITED

      Aug 2017 - Dec 2017
      Trainee Engineer

    • Magnum Super Distributors Pvt. Ltd.

      Mar 2018 - Dec 2018
      Customer Service Associate

      छत्तीसगढ़ जनसंवाद

    • Cyfuture India Pvt Ltd

      Jan 2019 - Jun 2019
      Customer Care Executive

    • TerraCIS technologies Ltd. (Formerly known as IL&FS Technologies Ltd.)

      Jul 2019 - Dec 2019
      Trainee

      New Raipur Smart City Project

    • Quantela Inc.

      Jan 2020 - now
      Major Incident Manager

      Manage the end-to-end incident management process, including incident identification, logging, categorization, prioritization, investigation, and resolutionCoordinate incident response efforts with cross-functional teams, including technical support, engineering, and business stakeholdersConduct root cause analysis and post-incident reviews to identify opportunities for process improvement and preventative measuresDevelop and maintain incident management documentation and training materialsParticipate in change management, problem management, and service level management processes as needed Show less

  • Licenses & Certifications