
Samuel Mohsen
Customer Service Agent UK

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About me
Human Resources Manager/ Talent Acquisition / Personnel/ HR Generalist / Human Resource Consultant / Freelancer Recruiter in Real estate / Headhunter
Education

AUC - School of Continuing Education
2022 - 2022Certificate Human Resources A+
Benha University
2017 - 2023Student Business/Commerce, General
AUC - School of Continuing Education
2022 - 2022Certificate English A+
Experience

Vodafone
Aug 2017 - Jul 2018Customer Service Agent UK- Finding solutions for customer proplemsTrying to make sure about customer satisfaction and Negotiate with them about best solution.

M&M Store
Oct 2018 - Nov 2020Sales Manager- Dealing with staff to get our best shot and attaining best sales- - -•Motivating the staff to dealing with working pressureResponsible to dealing with companies and other owners in the same industry Responsible of monthly payments for the staff or the companies that we dealing with

Obélisque Egypte Development
Apr 2021 - Apr 2022Recruitment Specialist- Build and report on quarterly and annual hiring plans- Create and publish job ads in various portals- Collaborate with hiring managers to set qualification criteria for future employees- Screen resumes and job applications- Interview candidates in-person for a wide range of roles (junior, senior and executive)

El Nasr Company for Buildings and Construction ( Egyco )
Apr 2022 - Sept 2022Personnel SpecialistCreates, maintains, and updates personnel files in complying with the Egyptian Labor law.- Deals with governmental External offices such as Labor, Social insurance offices etc.- Manage the process of employee’s termination and suspension (resignations, end of contract…etc.) employees.- Maintaining good relations between Clients and Company.- Issuing HR Letters.- Recruiting, training, and developing staff

Karma Real Estate
Nov 2022 - Apr 2023Human Resources Generalist- Developing strategies- leading the recruitment process for entire company - Managing payroll tasks - Responsible of personnel tasks - Regulations management

Coldwell Banker Egypt
Feb 2023 - Mar 2023Recruiter- Manage full-cycle recruitment for a host of assigned searches.- Source, screen, schedule, conduct interviews, and process all prospective candidates.- Conduct screening interviewsover the phone.- Actively source candidates for open positions/roles using all possible recruitment methods – web portals, postings, social networks, databases, referrals and contacts.

Revit RealEstate
Mar 2023 - May 2023Human Resources Consultant- Source, screen, schedule, conduct interviews, and process all prospective candidates.- Conduct screening interviewsover the phone.- Developing strategies and company-specific models.- Generating analytic reports and presentations for feedback to management.- Ensuring that the operations and activities of the workforce are efficient and in the best interest of the company goals.- Keeping abreast of industry trends, tools, practices, and advancements in technology.- Creating employees contracts and company regulation form Show less

Huxley Consultancy
Jun 2023 - Feb 2024Human Resources Generalist
Four U Development
Dec 2023 - Jun 2024Human Resources Manager-Recruitment and staffing: Overseeing the hiring process for various roles within the company, including conducting interviews, screening candidates, and making hiring decisions.-Employee relations: Managing employee relations issues, resolving conflicts, and fostering a positive work environment.-Performance management: Developing and implementing performance evaluation systems, providing feedback to employees, and identifying areas for improvement.-Training and development: Identifying training needs, coordinating training programs, and facilitating employee development initiatives to enhance skills and knowledge.-Compensation and benefits: Administering employee compensation and benefits programs, ensuring compliance with local regulations, and managing payroll processes.-HR policies and procedures: Developing and enforcing HR policies and procedures in accordance with Egyptian labor laws and company guidelines.-Legal compliance: Ensuring compliance with labor laws, regulations, and government requirements related to employment practices.-Employee engagement: Implementing strategies to enhance employee engagement, motivation, and retention.-HR administration: Handling day-to-day HR tasks such as maintaining employee records, processing paperwork, and managing HR-related systems and databases. Show less
Licenses & Certifications

Foundation Certificate of Human Resources Management
The American University in CairoOct 2022
Languages
- enEnglish
- arArabic
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