Dion Jones

Experience

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  Blackham Butler and Associates

  Jun 1996 - Aug 1998

  IT Support Analyst

  ResponsibilitiesSet up, configured and provided ongoing support Unix and Windows based servers on behalf of the company.• Incident management• User Liaison • On Site Support• Created knowledge articles

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  Thomson Financial

  Aug 1998 - Sept 2001

  Team Leader

  1996 – 2001 Thomson Financial Senior Team LeaderResponsibilitiesInitially employed as a Field Service Engineer and quickly gaining promotion and subsequently which led to the responsibility of 6 Engineers and 2 Team Leaders. Other duties included:• Ensuring all hardware was configured and tested to a high standard, within agreed SLAs• Liaising with internal support in relation to desktop and server support• Meeting with suppliers to agree new hardware standards• Supporting European customers where appropriate Show less

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  Remploy

  Sept 2001 - Feb 2014

  Networks & Telecoms Manager

  2007 to 2014 – IS Network & Telephony Manager, RemployResponsibilities Day to day management of the LAN, WAN and Telephony. Also responsible for the management of the Application Support team, taking a lead role in the current WAN Migration Project for all Remploy Sites• IT Network infrastructure, Telephony and resources required to develop, deliver and support this IT service to meet the business needs• Optimum performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability• Management of outsources services and 3rd Party Relationships. The development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs• Design, procure, install, upgrade, technologies as and when required e.g. including storage and communication of data, WAN Optimisation (Riverbed and PacketShaper), Wireless (Aruba), voice, text, audio and images 2004 to 2007 – IS Infrastructure Administrator, RemployResponsibilitiesDay to day support of the server estate including monitoring incident fix, maintenance, and optimisation.• Support infrastructure servers including Microsoft Exchange, Websense, Microsoft Domain Admin• Administration of File and Print, Windows Servers, Citrix and Blackberry• Incident/Problem/Change management• Performance / Customer reporting2001 to 2004 – IS Field Service Engineer, RemployResponsibilitiesProvided IT support to the Remploy user base (circa 6000) including LAN, Desktop, Laptop, Printer and mobile technologies• Supporting all aspects of IT on Remploy sites• Incident/Change Management• Branch fit outs and decommissioning of redundant sites• Provide technical support to junior members of the engineering team• Create and publish installation for the benefit of team members Show less

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  Daisy Group

  Feb 2014 - Feb 2015

  Service Delivery Manager

  Manage on-going relationships and Service Delivery with customers, with the aim of maximising customer satisfaction, retention, penetration and revenues. Proactively evolve and implement efficient and quality orientated, service delivery policies and processes across the service lifecycle.Transition 3rd party managed contractual ownership into the business modelEnsure all configuration items pertaining to 3rd party service/s are uploadedEnsure Service Lines are established with appropriate back to back SLA’sEmpower Service Desk Operations with full knowledge transfer of assurance related activities pertaining to 3rd PartiesManage SLA adherence and customer satisfaction from deployment through to ongoing BAU service in line with contractual Service Levels/deliverables and work with internal teams as requiredMonthly Service ReportsManage internal systems data as appropriate for the services / deliverables of the engagementOwn and report on continuous service improvements in the delivery of support to the customer community and internally within Daisy DCSProactively communicate with nominated customers to capture customer satisfaction measures as appropriate. Ensuring a positive view of servicesMonitor and drive issue resolutions and escalate exceptions appropriately, reviewing major incident reports as appropriate with customersAct as an escalation point for customers for general issues and enquiriesMaintain a thorough understanding of all technologies, services and solutions thatthe company is able to provideTo consistently look for areas & processes that can be improved in all areas,especially quality and efficiency Show less

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  Store Twenty One

  Oct 2015 - Jun 2016

  Double Decker Trunk work HGV Driver

  • HGV Class 1 Driver

    Feb 2016 - Jun 2016

  • HGV Driver

    Oct 2015 - Jan 2016
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  Farmfoods

  Jan 2016 - Feb 2016

  HGV Class 1 Driver
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  Acumen Logistics Group

  Jun 2016 - Jul 2016

  Class 1 Driver

  Curtain side

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  MPF Group

  Jul 2016 - Jan 2017

  HGV Class 1 Driver

  Curtain side Class 1

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  Bibby Distribution

  Jan 2017 - May 2019

  HGV Tanker Driver

  • HGV Class 1 Driver

    Jan 2019 - May 2019

  • HGV Class 1 Driver

    Jan 2017 - May 2019
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  Go 2 Drivers

  May 2019 - now

  HGV Driver

  Chilled Distribution for Agro Merchants, tramping. Also cover work for Hooks 2 Sisters collecting live chickens from farms.

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  MANFREIGHT LIMITED

  May 2022 - now

  • HGV Driver

    May 2022 - now

  • HGV Driver

    May 2022 - now