Nasreen Samodien

Experience

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  Innovation Hair Company

  Dec 2008 - Apr 2013

  Hairstylist

  - Advised clients and customers.- Applied creativity to art or work design.- Applied health and sanitation standards. - Followed customer instructions.- Maintained appointment calendar, scheduled meetings and appointments. - Demonstrated goods and services.- Maintained customer records.- Responsible for switchboard.- Used cash registers to cash up sales and services

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  Cosmo Africa Logistics

  May 2013 - Jul 2013

  Administrative Assistant

  - Assisted office staff in maintaining files and databases. - Prepared reports, presentations proposals and correspondence. - Scheduled appointments for executives and upper level staff. - Tracked office supply inventory and approved supply orders. - Supervised all administrative staff

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  The Nail Factor

  Aug 2013 - May 2016

  Regional Manager

  - Drove spa sales for both product and services. Managed multiple projects with high levels of organizational skill and efficiency. - Anticipated, identified and ensured customer needs are being met in the best possible way. - Maintained a working knowledge of industry trends and products. - Supervised and coordinated daily operations in all Spa areas. - Responsible for maintaining consistent and regular attendance of all Spa associates. - Ensured adequate staffing levels in the Spa during assigned shift, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, and redirecting associates, as needed. - Exceptional customer service skills. - Excellent safety and sanitation skills. - Oversaw associate work schedule and submitted biweekly payroll. - Attended management meetings and participated in Manager on Duty rotation as needed. - Held regular staff meetings and used memos, postings and direct communication to keep staff up to date on all aspects of the Spa's operation. - Provided ongoing feedback and contributed to annual performance reviews for all member service associates. - Managed inventory effectively and followed purchasing standards. - Established marketing to promote and increase financial performance within the spa. - Maintained a positive and professional relationship with all departments. - Represented the brand to members and the community in a professional and positive manner. - Other duties as assigned.I am also trained and have worked with the following brands:- Six Sensational Skincare - Spalicious - Mama Mio and Mio Skincare- Comfort Zone- Juice Beauty- Harmony Gelish - Wonder nail- Morgan Taylor- Lillian Terry International- Dermaceutic- Environ- Derma plex- Esse- Crystal Tomato Show less

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  Fairmont Zimbali Lodge and Resort

  Jun 2016 - Dec 2019

  - Assists with the oversight of the entire Willow Stream Spa facilities; separate male and female sections, 10 treatment rooms, 3 relaxation areas, steam rooms, lockers and a state of the art fitness center and studio.- Demonstrates the Fairmont's ServicePlus Standards in all interactions.- Welcomes and assists guests' according to FHR and Willow Stream Spa Brand Standards.- Is an ambassador of Fairmont Zimbali Lodge and Resort by providing memorable guest experiences.- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.- Possess knowledge about all aspects of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.- Conducts selection interviews for new hires.- Works with the Spa Director in the formulation of plans, projects and other areas.- Responsible for the administration and implementation of colleague training in all aspects of the Spas operations.- Provides hands on support and guidance and ensures services provided are in accordance with Willow Stream Spa brand standards of performance and sequence of service.- Maintains knowledge of all spa services, products, experienced and fitness facilities.- Maintains the inventory of supplies for the administration of the spa facility.- Seeks the spa's ability to maximize revenues by analyzing the day to day booking, future bookings and coordinating schedules and services with the spa team accordingly.- Thoroughly understands and adheres to proper credit, and cash handling policies and procedures.- Conducts department performance appraisals in a timely manner.- Ensures colleagues adheres to all hotel and spa service and brand standards.- Follows Occupational Health and Safety regulations.- Reports suspicious people, behavior, and vehicles to Hotel's security.- Ensures adherence to Fairmont's Code of Ethics. Show less - I ensure optimum guest and employee satisfaction- Demonstrated the Fairmont’s ServicePlus standards in all interactions.- Welcome and assist guests’ according to Fairmont Hotel Resorts and Willow Stream Spa Brand Standards.- I am an ambassador of Fairmont Zimbali Lodge and Resort by providing memorable guest experiences.- I demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.- I possess the knowledge about all aspects of Willow Stream treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to with complete details.- I’ve conducted selection interviews for new part time hires.- I’ve worked with the Spa Manager in the formulation of plans for projects and other areas.- Driven by international Spa KPI and JDP scores.- I am responsible for the administration and implementation of colleague training in all aspects of the Spa’s operations.- I’ve provided hands on support and guidance and ensured services provided are in accordance with Willow Stream Spa brand standards of performance and sequence of service.- I’ve maintained knowledge of all spa services, products, experiences and fitness facilities.- I’ve maintained the inventory of supplies for the administration of the spa facility.- I seek the spa’s ability to maximize revenues by analyzing the day to day booking, future bookings and coordinating schedules and services with the spa team accordingly.- I thoroughly understand and adhere to proper credit, and cash handling policies and procedures.- I’ve conducted department performance appraisals in a timely manner- I ensure all colleagues adhere to all hotel and spa service and brand standards.- I follow Occupational Health and Safety regulations.I have also worked with the following brands:- Guinot- Black Pearl- Healing EarthAchievements:- Leader of the 4th Quarter 2016- Team of the Quarter 2016 Show less

  • Spa Manager

    Apr 2017 - Dec 2019

  • Assistant Spa Manager

    Jun 2016 - Mar 2017
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  Annaesthetic Beauty Studio

  Dec 2019 - Feb 2022

  Spa Manager

  - Established spa budgets and financial goals.- Scheduled guest appointments and maintained client databases.- Coordinated facility schedules to maximize usage and efficiency. - Performed accounting duties, such as recording daily cash flow, preparing bank deposits and generating financial statements.- Monitored operations to ensure compliance with applicable health, safety and hygiene standards.- Planned and directed spa services and programs.- Developed and implemented marketing strategies.- Sold products and services.- Responsible for the recruitment, interviewing and hiring of employees.- Assess employee performance and suggested ways to improve work.- Completed inventory on products and ordered new supplies.- Responded to customer inquiries and complaints.- Informed staff of job responsibilities, performance expectations, client service standards, corporate policies and guidelines.- Trained staff in the use and sale of products, programs and activities.- Participated in continued educational classes to maintain current knowledge of the industry.- Directed the facility maintenance and repair.- Scheduled staff and supervised scheduling to ensure maximization of time.- Checked spa equipment to ensure proper functioning.- Developed staff service and retail goals and guided staff in goal achievement. Show less

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  Four Seasons Hotels and Resorts

  Apr 2022 - Mar 2023

  Assistant Spa Manager

  . Assist the Spa Manager with the over-all supervision of Spa Therapists, Spa Attendants and Spa Receptionists.. Manage the staff schedule and complete payroll records in accordance with budgeted guidelines with the guidance of the Spa Manager.. Work closely with Engineering Department to monitor and maintain spa facilities in good condition.. Interact with Spa guests, Members providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests.. Utilize and manage efficiently all computer systems relevant to the departments.. Anticipate, in advance, all materials and operational supplies and assure their availability on stock.. Assist the Spa Manager in tracking and developing statistical reporting.. Monitor operating supply funds for the Spa and generate necessary purchase requisitions.. Participate in all hotel meetings, trainings as necessary.. Maintain a safe and hazard free environment for all staff and members.. Review all suggestions and comments from members and guests and make necessary adjustments. Properly handle glitches, recovery and follow up to ensure exemplary spa guest experience is maintained.. Ensure timely and effective performance reviews are done on time for the department.. Hold regular departmental meetings to assist in communication within department.. Manage monthly operational and retail inventory.. Conduct timely standards testing to Spa Therapists, Spa Receptionists, Spa Attendants to ensure service quality is maintained at all times.. Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.. Manage the Spa Operation effectively in absence of the Spa Manager... Ensure that Spa departmental budgetary goals are achieved through effective cost control measures and by developing timely promotions and focusing on up-selling programs while strengthening the spa guest experience. Show less

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  Annaesthetic Beauty Studio

  Apr 2023 - Mar 2024

  Spa Director

  - I oversee direct and organize the overall operations of the spa to ensure guest satisfaction. I manage the business and staff of the spa, including making sure it is properly maintained and cleaned. I am responsible for driving revenue, marketing and sales initiatives.- I develop, coordinate and evaluate the implementation of policies and procedures that ensures the highest level of customer service.- I ensure that all laws and regulations related to spa operations are met, including health, safety and labor.- I develop policies and procedures to ensure that guest concerns and complaints are resolved in accordance with company service standards.- I plan, implement and manage the operational, budgetary and human resource activities of the Spa to ensure effective operations and achievement of goals.- I monitor and analyze the products and services of competitive spas, to maintain a competitive advantage.- I manage and assess the team performance and direct the team in achieving success.- I monitor the spa business in regards to revenue management and effectively forecast business trends and revenue streams.- I implement effective staff training plans for all areas of spa operations.- I select vendors for spa retail operations and managing contract agreements.- I oversees retail product research, product selection and purchasing, product display.- I manage the supply of inventories and purchasing control, including uniforms.- I monitor and manage the payroll function.- I display leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.- I've researched, created and implemented new spa services and new spa menus. Show less

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  Four Seasons Hotels and Resorts

  Apr 2024 - now

  Spa Manager

  I assist in the operational and financial control of the spa, ensuring the smooth daily running of the Spa, Gym, Apres Spa Resturant and Pools. I help establish and maintain marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.Main Duties and Responsibilities - To Assist in achieving agreed commercial targets at the spa through planned, coordinated development of the facility and the implementation of the treatment and activity programme.- To be responsible for motivating and driving sales and establishing targets which are achievable and realistic.- To lease with the Director Of Rooms and Director of Sales and Marketing on forecasts, stock levels, requisitions, budgeting, targets, etc and ensure a par stock level appropriate to business demand.- to maintain and implement the reporting procedures and control system established by the hotel.- to ensure that the Health and Safety Policy and procedures are implemented and updated in particular with relation to cleanliness and hygiene.- to maintain and update equipment, product, service, and standards as required.- to oversee the scheduling and reception staff to ensure that this important area is running efficiently.- to ensure that the spa attendants role is being fully covered and used to its full potential.- To ensure Apres Spa and Pool areas are being fully covered and that guest amenities are sent out according to rotation.- provide updates to manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.- to ensure proper induction and ongoing training of all therapists. To conduct ongoing staff assessments and appraisals.- To motivate, encourage and drive the team and help maintain the correct level of professional and qualified personnel.- Develop concept planning, menu of services, retailing, merchandising, marketing and product development at the spa. Show less