Corina Baldasare

Experience

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  Allus Global BPO Center - (Nearshore Call Centers)

  Feb 2006 - Jun 2008

  Customer Service Representative

  Allus Global BPO is a multinational company specializing in Customer Service, Telemarketing, Collections, and BPO, serving major corporations across Latin America, Europe, and North America.Main Responsibilities:• Provided phone-based customer service support for Telefónica, managing inquiries, billing issues, and service complaints with professionalism and efficiency.• Handled a high volume of inbound calls, ensuring fast resolution and customer satisfaction.• Escalated complex technical or billing issues to appropriate departments, following up to ensure timely resolution.• Maintained detailed records of customer interactions using CRM systems and ensured data accuracy and confidentiality.• Collaborated with team leaders to improve customer experience and resolve recurring issues.• Participated in ongoing training to stay updated on processes and client products.Key Achievement:Successfully resolved a major service disruption for a corporate client managing over 200 mobile lines. Identified a billing error caused by an unregistered payment, and in coordination with my team leader, reinstated the service within the same day — significantly minimizing downtime and reinforcing client trust. Show less

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  Head Stylist

  Sept 2008 - Jan 2016

  Independent Hair Stylist & Salon Owner

  As an independent hair stylist and salon owner, I provided personalized hair care services, built lasting client relationships, and managed all aspects of the business, including scheduling, marketing, and customer service. This experience helped me discover how much I value human connection and enjoy working closely with people. Over time, I realized I wanted to contribute on a deeper level to others' personal and professional growth, which led me to pursue a degree in Human Resources and transition into a new career path. Show less

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  KAYRA

  Jan 2016 - Feb 2018

  HR Business Partner – Team Development

  Responsibilities:• Led recruitment efforts by evaluating resumes, conducting structured interviews, and providing onboarding and training programs to new employees. • Fostered an inspiring team environment that encouraged open communication, collaboration, and employee engagement. • Managed task delegation and established clear deadlines to optimize productivity and team efficiency. • Oversaw daily operations, ensuring smooth workflow and alignment with business objectives. • Monitored team performance through key metrics and provided actionable insights to improve overall effectiveness. • Actively listened to team members, addressing concerns, resolving conflicts, and implementing solutions to enhance workplace harmony. Show less

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  Co-talent

  Mar 2018 - Jun 2021

  Senior Human Resources Consultant

  Responsibilities:• Thoroughly understood clients' specific requirements and needs to provide tailored recruitment solutions.• Applied effective recruitment strategies to attract top talent, including job advertising and leveraging social media platforms.• Carefully evaluated and analyzed resumes and applications to identify the most qualified candidates.• Sourced and recruited candidates using databases, social media channels, and innovative tools.• Conducted pre-interview screenings and initial candidate evaluations to maintain a high-quality selection process.• Matched candidates to positions that aligned with their skills and goals while optimizing the fit for the company.• Built and nurtured strong relationships with job seekers, offering professional advice and career advancement guidance.• Facilitated and finalized agreements between candidates and employers, ensuring a seamless and mutually beneficial integration.• Assisted individuals in enhancing their professional lives by providing strategic career advice and supporting their growth.As part of my collaboration with Ranker, I was able to reduce the selection process from 30 days to less than 10.Companies I worked for: Show less

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  Demand.io

  Jul 2021 - now

  IT Recruiter Partner

  I started to work at Demand.io thanks to Ranker's CTO recommendation. I was the first contractor in the team and the only recruiter who brought high-skill engineers from Latam.I helped hire Frontend, Backend, Fullstack, Mobile, QA, Cloud Data, DevOps, and Architect engineers. My responsibilities as a Technical Recruiter include but are not limited to: • Experience in recruiting passive candidates rather than merely selling a role.• Perform pre-screening calls to analyze applicants’ abilities.• Interview candidates by combining various methods (e.g. structured interviews, and behavioral questions)• Arrange interviews with the Hiring Manager.• Craft and send personalized recruiting emails with current job openings to passive candidates.• Promote the company’s reputation as a great place to work.• Keep up-to-date with new technological trends and products.• Working in a fast-paced environment. Show less

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  Bonzzu

  Jan 2025 - now

  IT Recruiter Partner