Chinmaya Chhapre

Experience

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  TaskUs

  Sept 2021 - Jun 2023

  • Subject Matter Expert

    Oct 2022 - Jun 2023

  • Teammate

    Sept 2021 - Sept 2022
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  Mastercard

  Jun 2023 - Dec 2023

  Senior Technical Consultant

  "Senior Technical Consultant | Mastercard | In-Depth Data Analysis"- Migrated and maintained payroll and financial data to improve accuracy and efficiency.- Led the onboarding process for 20+ users every week, ensuring seamless interfaces with systems and tools.- Utilised project management approaches to manage regulatory obligations and improve decision making.

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  Revolut

  Dec 2023 - now

  Fin-Crime Analyst - Chargebacks - L2

  "Chargeback Analyst at Revolut | Data-Driven Decision Maker | Protecting Financial Integrity"- Spearheaded initiatives to reduce fraudulent chargebacks by 57%, leveraging data analysis and cross-functional collaboration to address systemic gaps.- Analyse transaction data to identify and investigate potential fraud, minimising risks to Revolut and its users.- Collaborate cross-functionally with risk, compliance, and customer support teams to resolve disputes efficiently.- Leverage data insights to streamline chargeback workflows and improve operational efficiency.- Stay updated on evolving financial regulations and fraud prevention strategies to enhance security and customer experience.- Focus on balancing customer satisfaction with Revolut’s commitment to innovation and financial integrity Show less

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  Revolut

  -

  Financial Crime Operations Analyst- L3