Michael Velasquez

Experience

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  Cinemark

  Jan 2007 - Apr 2010

  Assistant Manager

  - Followed the direction dictated by the General Manager.- Supported General Manager's decisions in communication with the staff.- Spent time working in all theatre job functions.- Participated in the training and coaching of staff members in their specific job functions.- Assisted in the preparation of administrative reports and special reports for the General Manager.- Learned and enforced cash handling procedures as dictated by Cinemark policy.- Observed and participate in the inspection of the theatre building, parking lot, and landscaping, Cinemark property, and equipment condition.- Reported the need for building, property, and equipment repairs to the General Manager.- Interacted with Customers for improved service in the theatre.- Enforced and support the Cinemark Operations Guidelines.- Performed other work-related duties as assigned. Tunjukkan kurang

• 

  Blockbuster

  Jan 2008 - Jan 2009

  Customer Service Representative

  - Proactively engaged customers in conversation about products that Blockbuster offers both in and out of store.- Resolved customers’ issues and demonstrates empathy for customers’ situations when needed.- Processed transactions quickly and without errors while utilizing the computerized point of sale system to complete both credit and cash transactions and maintains member accounts.- Ensured store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.- Followed all policies as it relates to member data, Loss Prevention procedures, and cash handling.- Performed other duties as assigned. Tunjukkan kurang

• 

  Best Buy

  Jun 2010 - Jun 2017

  Team Lead

  - Engaged customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.- Modeled sales behavior and coach the Sales Consultants to ensure a high level of job proficiency.- Supported sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.- Provided input to Sales Manager on employee performance and development needs.

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  CPS (Computer Power Systems, LLC)

  Jun 2017 - Nov 2019

  As the Field Operations Manager I work with our account teams to manage and coordinate all projects that run through our business. This includes managing project timelines, material, and day to day troubleshooting for challenges that arise. Along with the project management, I organize scheduling and interface with our technicians to insure we are prepared for each and every new and ongoing project. Other daily responsibilities include: - Maintaining all Technician time cards, and payroll including analyzing and solving any and all discrepancy's.- Performing monthly and yearly performance reviews with our technicians. - Coordinating all vehicle assignments, maintenance, and inspections.- Ensuring systems and staff are able to respond to the demands of new technology deployment through training and equipment acquisitions. - Analyzing operations and performance to assure operational efficiencies through productivity, quality control, and customer satisfaction.- Coordinating department responses to customer and department issues.- Working with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.- Managing all service calls through to completion.- Verifying compliance with all OSHA safety measures. Tunjukkan kurang - Providing admin support to the project team leader & group at project management level.- Maintaining project team leader & group call calendar.- Creating quotes, sales orders and work orders for project team leaders.- Learned structured cabling project design from team leaders- Preparing meeting packages in advance.- Maintaining project files and documentation, both hard and electronic copies.- Training in structured cabling - Training in singlemode and multimode fiber optics- Managing requests for Subcontractor quotes, COI’s, W-9’s, and subcontractor agreements.- Working directly with the customer and subcontractors’ on projects- Assisting the project team leader with various tasks needed.- Received and distribute incoming and outgoing correspondence.- Coordinating tasks and efforts directed by project team leader and group. Tunjukkan kurang

  • Field Operations Manager

    Apr 2018 - Nov 2019

  • Account Administrator

    Jun 2017 - Apr 2018
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  Cadre Communications, Inc.

  Nov 2019 - Jun 2020

  Operations & Warehouse Manager
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  Axseter Systems

  Jan 2020 - now

  Account Manager / Project Manager

  - Participate in planning and implement procedures and systems to maximize operating efficiency.- Design, develop and manage proposals, budgets, schedules, billings and contracts.- Establish work plans and staffing requirements for multiple projects.- Participate in business development opportunities and maintain strong client relationships.- Developed new product presentations to clients and other critical stakeholders.- Effectively interface with sub-consultants from project development through completion ensuring services meet company quality standards, and client specifications. - Providing technical support to sub-consultants, and other operational units within the company. - Manage and report financial status including AR/WIP. Tunjukkan kurang

• 

  CPS (Computer Power Systems, LLC)

  Jun 2020 - Jan 2020

  Field Operations Manager

  As the Field Operations Manager I work with our account teams to manage and coordinate all projects that run through our business. This includes managing project timelines, material, and day to day troubleshooting for challenges that arise. Along with the project management, I organize scheduling and interface with our technicians to insure we are prepared for each and every new and ongoing project. Other daily responsibilities include: - Maintaining all Technician time cards, and payroll including analyzing and solving any and all discrepancy's.- Performing monthly and yearly performance reviews with our technicians. - Coordinating all vehicle assignments, maintenance, and inspections.- Ensuring systems and staff are able to respond to the demands of new technology deployment through training and equipment acquisitions. - Analyzing operations and performance to assure operational efficiencies through productivity, quality control, and customer satisfaction.- Coordinating department responses to customer and department issues.- Working with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.- Managing all service calls through to completion. Tunjukkan kurang