Pavel Adamczyk

Experience

• 

  Royal Garden Hotel

  Oct 2010 - Jun 2011

  House Porter Supervisor
• 

  Hyundai Motor Manufacturing Czech s.r.o.

  Aug 2011 - Jul 2013

  Assembly Operator
• 

  TietoEVRY

  Aug 2013 - Oct 2021

  - Managed relationships with a key customer in Finland,ensuring services were delivered smoothly and meetingexpectations.- Handled global responsibilities for a Finnish governmentaccount, including managing budgets, invoicing, andupdating service contracts.- Led the management of incidents, changes, and servicesfor infrastructure solutions like Oracle RAC, SQL, and otheron-premise services.- Managed a private cloud environment, keeping everythingrunning as it should for the customer.- Oversaw Microsoft Azure services, including onboardingnew clients and creating runbooks for smoother operations.- Maintained accurate and up-to-date data in theServiceNow CMDB, ensuring everything was tracked andorganized. Show less

  • Customer Operations Manager

    May 2018 - Oct 2021

  • Technical Specialist IT - Control Desk

    Aug 2013 - Apr 2018
• 

  Kyndryl

  Nov 2021 - now

  • Built and maintained strong relationships with customers, ensuring they were satisfied with our service and that all agreed-upon terms were met.• Planned resources for projects and any service changes.• Monitored and ensured adherence to all Service Level Agreements (SLAs), striving to maintain high customer satisfaction.• Led the change management process, enhancing how changes were handled and executed.• Reviewed and approved changes, regularly meeting with customers and the Change Advisory Board (CAB) to discuss key changes.• Provided regular reports on capacity and availability, ensuring alignment with contract specifications.• Led cross-location teams, focusing on achieving project goals through collaboration.• Acted as the first point of contact for customer assistance, ensuring quick resolution of issues.• Identified opportunities to reduce costs while maintaining high-quality service. Show less

  • Service Delivery Manager - Hapag Lloyd

    May 2025 - now

  • Service Availability Manager - Deutsche Bank

    Nov 2021 - May 2025