Bruce Wayne Julies

Experience

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  Incredible Connection

  May 2006 - Feb 2014

  • Ensure all current jobs are pro-actively managed and service levels maintained in accordance to the agreed SLA’s (Service Level Agreement) from the various repair agents as per the Supplier Repair Index on the Incredible Connection intranet. • Ensure dispatch of repairs is done in accordance with company and supplier policies and procedures. • Ensure that deliveries or receipts are accepted, booked in and Grv’d (Goods received vendor) before being sold at the till points, as per the company’s policy and procedure. • Inform all customers clearly and unambiguously with regards to the expectations surrounding turnaround times for all repairs. • Proactively follow-up all repairs with vendors in excess of 7 days. • Escalate all units exceeding 10 days with suppliers to my immediate line manager and Warranty manager which is our Service department • Immediately return to supplier all credits passed by warranty manager (and or suppliers) and returned to the store in error, ensuring the correct E-number is attached to the unit. • Monitor daily the E-Quote mailbox and respond to supplier quotes within 48 hours. • Ensure goods are correctly stored and secured in designated areas and that all customer repairs and returns are handled in accordance with company policies and procedures. • Monitor reports generated daily by the service department and timorously follow up discrepancies highlighted therein. • Dispatch all repairs to correct repair agents and vendors. • Conduct daily hazard counts (stock counts) in the technical department including external repairs. • Adhere to stringent controls in regards to access & key control within the workshop and high-risk cages. • Correctly process all stock returns within 24 hours. Show less

  • Warranty Controller

    Nov 2011 - Feb 2014

  • Cashier

    Jul 2007 - Nov 2011

  • Part time cashier

    May 2006 - Jul 2007
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  HERE, a Nokia company

  Mar 2014 - Apr 2014

  Driver

  Driving to various locations to collect GPS data and administration.To ensure the safety of the Avis rental car.

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  Tuscany Telecom Pty Ltd's

  Aug 2014 - Sept 2014

  Radio Frequency Technician assistant

  Installing satellite system

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  South African Nursing Council

  Oct 2014 - Dec 2014

  Data Capturer

  Capture Data Administration Updating Registration reconciliation excel spreadsheet.House keepingEmailing update registration reconciliation excel spreadsheet to supervisor.

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  Toys R Us

  Feb 2015 - Jun 2016

  Shop Assistant

  Administration MerchandisingCustomer ServiceHouse keeping

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  Dis-Chem Pharmacies

  Jun 2016 - now

  • Training Administrator manager

    Dec 2022 - now

  • Receiving Manager

    Jan 2022 - Dec 2022

  • Regional Customer Consultants

    Apr 2019 - Dec 2021

  • Customer Service Consultant

    Jun 2016 - Apr 2019