Tracey-Emma Ekanem

Experience

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  NatWest

  Oct 1998 - May 2016

  ~Understand customer needs and requirements to provide products and services in an efficient, responsive and professional manner to build strong long term relationships through structured sales interview.~ Complete team player and leader for the business managers, developing motivating and helping other team members to achieve targets and support the customer value programme.~ Prospecting for new clients, providing business management advice, loans processing for existing portfolio of client and new to bank.~ Regularly exceed my given personal target.~ Deputised for the Area Director.~Awarded the Business Manager Award in 2010 and 2012.~Accredited Business Manager in Credit Skills 1&2~ Accredited Women in Business 2013 Show less  My main activities are working part of a team of dedicated business managers providing SME business andFinancial support aligned to customer needs from £100k to £500k turnover. Supporting our customer to achieve their ambitions and making their business banking simple.I consistently adhere to compliance, service, credit and operational. As the formal team leader of the hub I ensure that my team delivers excellent ahead for business customer service when we interact with our customers over the telephone.All customer satisfaction survey feedback are tasks to the individual team members to make contact and CRM to be up dated and ways to improve our service is communicated at our monthly team meetings, suitable dialogue discussed when care calls are undertaken. This role has help me improve in my personal leadership skills by reviewing the workload, priorities, dedicated to the Suited team member, work by myself or as team. Show less  My main activities and responsibilities were to conduct structured sales interview by identifying customer’s needs and priorities so they are always offered best advice and provided with outstanding customer service, also to maintain excellent level product knowledge to follow the banking process. I supported my manager with regular feedback on branches performance. I endeavored to maintain an excellent relationship with branch staff. I also conducted presentations on a regular basis in front of the other staff to coach, support, motivate and show the direction of success Show less

  • Business Manager

    Jun 2005 - May 2016

  • Bank manager

    May 2003 - Jun 2005

  • Customer Advisor

    Oct 1998 - Jun 2003
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  Metro Bank (UK)

  May 2016 - now

  Local Business Manager

  My main responsibility is developing relationships within the SME market and represent the Metro Bank brand and business model in my local community to grow lending and deposits. I work very closely with my Area director in organising and hosting a range of different events in my store to support my colleagues and mostly my Fans to support their businesses as it evolves and grows.