Kari Madden

Experience

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  World Trade Center St. Louis

  Sept 2012 - Dec 2012

  Business Development Associate
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  Absolute Travel

  Jun 2013 - Sept 2014

  Operations Associate
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  GoSpotCheck

  Nov 2014 - Aug 2018

  • Led two bilingual, multi-tier support teams, servicing 30,000 daily active users globally for eight proprietary products, handling around 300 cases per day while maintaining 98% customer satisfaction• Liaised between product and commercial teams, collaboratively influencing product roadmaps and business prioritization by surfacing customer feedback and implementing an issue escalation process• Scoped and prioritized projects for strategic departmental goals, typically focused on team scalability, capacity building, quality of service and culture, while ensuring deliverables were met on time• Forecasted staffing and scheduling needs through capacity planning to solve human resource challenges• Mentored, educated, and motivated employees to encourage feedback and empower a growth mindset Show less

  • Director of Software & Technical Support

    Dec 2015 - Aug 2018

  • Support Team Lead

    Nov 2014 - Dec 2015
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  Riverence

  Feb 2019 - Apr 2020

  Project Manager, Business Development & Customer Success

  • Managed international customer accounts and strategic partnerships in South America, Canada and Japan• Directed new product development from ideation to tactical implementation, including requirements gathering, risk mitigation, feasibility modeling, timeline management, and budget forecasting• Implemented and vetted agribusiness technologies to track progress, develop metrics and reports, streamline operations and create customer lifecycle monitoring, allowing cross-functional transparency• Partnered with executive leadership to implement both long-range and short-term operational changes while creating buy-in and alignment with stakeholders, ensuring program accountability across teams• Interpreted, documented, and ensured compliance with regulations for the Best Aquaculture Practices (BAP) Certification application, working collaboratively with internal and external partners across sitesRiverence is a land-based producer of premium salmon and trout eggs, and gourmet red trout from the U.S.A. Their sustainable farms were started in an effort to decrease the pressure on wild salmon and trout, while providing farmers and consumers with the highest quality products available on the market. Show less

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  Aravaipa Farms Orchard & Inn

  Aug 2020 - Oct 2022

  Manager of Business Operations

  Aravaipa Farms was a family-run organization from 2016-2021. I returned to help my family run the property when the pandemic started, and I was asked by the new ownership to stay on staff to help with the transition.• Oversee all business operational needs, managing competing projects while making data-driven decisions• Lead program management and expansion opportunities, including maintaining stakeholder engagement• Establish and maintain active collaboration between business units, making sure both agriculture and hospitality programs were interacting efficiently and working towards program goals and objectives • Coordinate overall marketing and customer communication, including story-telling through engaging and informative social media content, website maintenance, email messaging and paid advertising• Guide and educate staff in a supervisory capacity through key process changes to produce desired outcomes, measuring progress with developed metrics and fair performance evaluations• Implement technology systems cross-departmentally, including project management tools, document management, VoIP phone system, reservation management system, and team communication systems Show less

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  Chapul Farms

  Oct 2022 - now

  Director of Business Development

  - Managing the direction and implementation of business development related projects, including grant execution, product development R&D collaboration between academic researchers and key customers, and sustaining an international supplier network for US distribution of insect products.- Leading the effort on market development of new products, including relationship management with strategic key industry players, creating a go-to-market strategy, attending and speaking at conferences.