Mat Matysik

Experience

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  Laverder Blue

  Jun 2006 - May 2007

  Manager

  •Managed daily operations of the boutique restaurant and produce market. •Oversaw setup of events market and coordinated wedding functions, conferences, special events, and an evening supper market. •Directed guest service operations and maintained service quality across all related departments. •Provided employee training and administered payroll. •Contributed to brand development efforts via the introduction of new concepts and ideas. •Developed and costed menus following the introduction of alcoholic beverage sales, established pricing and profit margins, controlled inventory levels, and engaged with suppliers to facilitate timely payments. Show less

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  The Edge Country Retreat

  Aug 2007 - Mar 2008

  Manager

  •Served as general manager overseeing employee training, greeting and guest liaison, bar and restaurant restructuring, and property upkeep. •Directed daily operations and oversaw general reception, housekeeping, and kitchen management as required based on staffing requirements. •Designed and implemented new standards across all teams. •Partnered with owners to develop innovative business ideas and guide marketing development activities; contributed to the establishment, setup, and marketing of the conference venue and associated facilities.•Led development of guest services function to improve service quality and enhance the guest experience. Show less

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  Shamwari (PTY) Ltd

  Mar 2008 - Mar 2019

  •Oversaw hospitality operations with accountability for six different 5-star accommodation units with a total of 62 keys. •Defined, developed and ensured continued achievement of5* Luxury F&B and hospitality standards across the units. •Collaborated with the HR division to manage staff issues including employment, discipline, training, and labour costs; delivered mentoring and coaching to staff members. •Set and enforced periodic budgets with a focus on decreasing costs and overheads. •Utilised Opera booking system to monitor room availability. •Provided exceptional customer service while greeting all VIP and educational visits. •Partnered with HR to reduce staffing costs by over 8% on budget for 2018.•Continuously maintained and improved on the company’s luxury standards. •Managed staff complement of 250 and directly reported to and collaborated with CEO. •Designed and implemented online guest satisfaction survey; managed guest satisfaction on TripAdvisor and all other social media platforms. •Defined and achieved annual/monthly departmental budgets while simultaneously reducing costs and overhead Show less •Oversaw the flagship hospitality unit ‘Longlee Manor’, a 5* luxury accommodation as rated by the South African Tourism Council. •Established and enforced all standards, ensured compliance with departmental budgets, and directed staff group of 68 personnel. •Managed spa retreat operations and coordinated conferences and special events held at the property’s conference facility.•Collaborated with GM and Deputy GM as necessary. •Managed regular administration duties and staffing activities to include employment, discipline, scheduling, and training. •Project managed major unit infrastructure upgrade to transition from a basic 5* property in 2008 to a world-class luxury 5* property in 2012. •Recognised for leading and directing the largest and most challenging hospitality unit; enhanced standards of the management team and other staff to deliver significant morale improvement and increase YoY percentage score of the annual 5* grading. Show less

  • Hospitality Manager

    Mar 2008 - Mar 2019

  • Unit Manager

    Mar 2008 - Dec 2012
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  Shamwari Hospitality Pty Ltd

  Jan 2017 - Dec 2018

  Acting General Manager

  •Provided leadership and direction to staff group of 365 personnel with a focus on streamlining and maintaining daily operations. •Represented company at trade shows and initiated trade calls to conduct product training across the business. •Directed revenue management and occupancy functions to optimise the performance of online platforms. •Succeeded in increasing occupancy and profitability through effective implementation of sales and marketing plans.•Instrumental in planning and coordinating 2018-19 closure and managing opening of three Hospitality units.•Key contributor to the redevelopment of two hospitality properties over a four-month period; successfully planned two additional properties representing a total capital injection of $25M USD. •Spearheaded integration of new 7* Standards of operation across the organisation, including an entire relaunch of the Food & Beverage offering and guest experience. •Delivered cost reductions and improved profitability to achieve EBITDA of 23M ZAR and net operating profit of 10M+ ZAR in 2018, a 12% increase on the budget. Show less

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  Unemployed

  Mar 2019 - Feb 2025

  Hospitality Specialist
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  M&K Hospitality Consultants

  Mar 2019 - Feb 2025

  OWNER - CONSULTANT

  Consulting hospitality business, providing expert support, direction and knowledge, to improve business development and optimization. Using over 35 years of knowledge gained in the hospitality, tourism and luxury customer segment to guide business development tools to succeed. In the short time of operation M&K has been able to assist several businesses. with Key focuses:• Design plans to increase profits by executing new Sales and Marketing strategies • Working with business managers/owners to increase business efficiency tools• Develop policies and procedures• Assist with project management• Business Coaching• Operational Audits• Preparing Manuals and Presentations• Focusing business on customer care, and improvementhttps://www.facebook.com/MandKHospitaliyConsultants Show less

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  None

  Feb 2020 - Feb 2025

  Customer Services Specialist

  Looking for employment

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  Boat Club Trafalgar

  Jun 2020 - Mar 2022

  Marine Operative
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  I tie

  Oct 2020 - Feb 2021

  Operations Assistant /PPE Lead
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  Mitie Security

  May 2021 - Feb 2025

  Oversee operatives on-site to ensure all standards are met within health and safety guidelines set out by the Department of Health and Social Care UK Government, accountable for the supervision and training of 24 Staff at the UK's largest mass community test site. Ensuring that all operatives give the highest level of customer service and that all tests are carried out within test guidelines. The daily set up of the PPE section and ensuing that all PPE Kits are made up correctly and that all PPE areas are serviced regularly. The training of operatives in the importance of PPE on-site, and training within the PPE section.Ensuring at all completed test samples are sent off via courier for analysis. The daily stock count and that any emergency orders are placed.Key accomplishments:• The daily readiness of site before opening• The training of Operatives In PPE and Supervision and training of Operatives on site• Being made Supervisor after 6 days of employment.• Being Made a Site Manager in 3 Months Show less

  • Site Manager

    Feb 2021 - Feb 2025

  • Operations Assistant and Data Analyst

    May 2021 - Mar 2022
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  Mitie

  May 2022 - Feb 2025

  Regional Account Manager
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  Mitie Communities

  Feb 2025 - now

  Facilities Manager