Luke Hayden

Experience

• 

  Chick-fil-A-Franchise

  Apr 2010 - Mar 2017

  • Managed a team of 18-20 people daily• Created a weekly work schedule for 80+ employees• Led Gameday preparations for high volume sales• Trained team members in excellent Customer Service in a variety of positions • Served 50+ customers a day• Provided superior customer service• Collaborated with other team members to ensure optimal health and speed of service standards• Operated in a variety of different roles to solidify team success

  • Team Leader

    Apr 2015 - Mar 2017

  • Team Member

    Apr 2010 - May 2015
• 

  Know Indo Tours International

  Nov 2017 - Jan 2020

  Co-Founder

  • Provided sustainable tourism through empowering communities and championing local peoples• Created a network of local officials and tour guides• Formed a tour packages including diving and village homestays in the Maluku Province of Indonesia• Developed marketing initiatives to target local and foreign tourists• Recruited and hired local people for company roles

• 

  Peachy Insurance

  May 2020 - now

  • Serve as the primary operations liaison, collaborating with senior leadership to define and implement operational solutions supporting business performance and strategic growth objectives.• Establish and refine onboarding processes and operational policies to ensure seamless integration for 4-5 new hires monthly while maintaining a high standard of service quality.• Spearhead and lead the impactful Leadership Development Program, nurturing talent, and facilitating professional growth among team members.• Demonstrate problem-solving skills by efficiently addressing IT-related issues, ensuring minimal disruption to daily operations.• Own strategic projects that enhance growth acceleration, cost reduction, and quality assurance across the organization. Show less • Proactively initiated and managed cold messaging campaigns, reaching out to over 100 individuals monthly, fostering new connections, and expanding our network.• Played a role in financial analysis by meticulously examining and generating reports on our company's P&L statements, contributing to informed decision-making.• Pioneered the establishment and successful operation of the company's in-house direct mail operations, streamlining communication channels and enhancing operational efficiency. Show less

  • Operations Manager

    Nov 2022 - now

  • Operations Associate

    Mar 2021 - Nov 2022

  • Leadership Development Program

    May 2020 - Mar 2021