Sohail Saifi

Experience

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  SRC Institue of technology

  Mar 2022 - Mar 2023

  Desktop Support Engineer

  As a Desktop Support Engineer, I was responsible for providing technical assistance and support to end-users for desktop hardware, software, and network-related issues.Key Responsibilities:1. Provide technical support to end-users for desktop hardware, software, and network-related issues.2.Install, configure, and troubleshoot desktop operating systems and software applications.3. Diagnose and resolve hardware and software problems, including peripherals such as printers, scanners, and mobile devices.4. Collaborate with other IT teams to escalate and resolve complex technical issues.5.Set up and configure new desktops, laptops, and mobile devices for end-users.6.Manage user accounts, permissions, and access rights in accordance with company policies.7.Perform system upgrades, patches, and maintenance tasks as required. Show less

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  Sagenext Infotech LLC

  Apr 2023 - now

  Server Support Engineer working in a cloud hosting provider company. Which Provide Accounting and tax software cloud hosting to U.S clients. Responsibility: - Provide Support in Windows Server 2012,2016,2022 Trouble Shoot Applications, Terminal Services, Microsoft office, Setup RDP clients, Maintenace of Server, Backups, Data Migration, Setup shared server for different clients, Drive Mapping, Network Mapping, Folder Mapping, Active Directory, Registry, Group Policy.

  • Technical support engenieer L2

    Apr 2024 - now

  • Technical Support Engineer

    Apr 2023 - now