Tiffany Fahmy

Experience

• 

  Meadowlands Plaza Hotel

  Sept 2018 - Apr 2019

  Front Desk Receptionist

  • Coordinated reservations through internal (Skyware) and external databases• Mitigated payments on additional room fees and services for overnight guests• Handled guest inquires and complaints via reports to management• Filed reports on occupancy of rooms for Housekeeping Supervisors• Managed reservations through phone, expedia.com, hotels.com, etc.• Issued additional payments on room fees when necessary

• 

  Rutgers Law School

  Sept 2019 - May 2020

  Student Office Assistant

  • Led with Dean Rose Cuison-Villazor in preparation between meetings with clients and lawyers through management of legal documents• Established new filing system for mandatory paperwork for both clients and lawyers• Maintained security over confidential police documents through Microsoft encryption• Organized and delegated sign in sheets to parties for record keeping purposes• Updated and managed school blog on WordPress• Developed proficient exam schedules for Spring and Winter 2020 semester• Utilized Word and Publisher to create booklets for events • Charted and documented event information in Excel • Filed information on Directed Research/Independent Study Show less

• 

  Rutgers Law School

  Nov 2020 - May 2022

  Assistant Research Fellow

  • Initialized requests for police department documents through OPRA Machine regarding immigration statistics• Reviewed public documents provided by state and local enforcement agencies• Filed information on provided documents with Google Sheets to determine proper implementation of the NJ ImmigrantTrust Directive• Accelerated efficiency through weekly meetings for accurate data of OPRA request times• Collaborated efficiently with Dr. Peter Mancina and Dean Rose-Cuison Villazor to expedite research• Managed and oversaw research related emails• Gathered data on different police departments using OPRA Show less

• 

  Dell Technologies

  Jun 2022 - Aug 2022

  Technical Product Operations Manager Intern

  • Led team of five to completion of competitive analysis report project• Utilized Excel and Power BI to conduct research on Dell competitors to pinpoint competitive advantages • Standardized and automated product comparison tool template with reoccurring key configurations on Excel• Enhanced current streamlined process road map for competitive analysis across core teams (PdMs, Procurement and Engineers)• Worked with MI and NESS team to create understanding of the addressable market utilizing S4 for CSP, Telco and Edge Show less

• 

  Rutgers Law School

  Feb 2023 - Jun 2023

  Student Office Assistant

  • Aided and led ongoing projects relating to law with efficient research findings• Utilized Microsoft Word and Publisher to create booklets and flyers for events• Charted and documented event information in Microsoft Excel for occupancy statistics• Increased School Blog activity by 20% utilizing WordPress

• 

  Dell Technologies

  Jun 2023 - now

  • Collaborated on diverse AI projects with optimized models for chatbot GUIs digital human demos, and speech recognition, leveraging Ubuntu, Docker, Kubernetes, and Jupyter notebooks for development and deployment.• Improved AI model interaction accuracy using hyperparameter tuning, effective prompting, and data curation• Enhanced chatbot deployment speed with optimized containers using Ubuntu, Docker, Kubernetes, and Jupyter notebooks• Collaborated with NVIDIA using their AI Workbench and RAG technique to run and manage containers efficiently• Applied chatbot solutions in content creation, financial analysis, and rotation matching, optimizing internal processes• Utilized Chroma and milvus vector database for the RAG portion of the chatbot, improving data retrieval accuracy• Authored technical white papers and blogs on AI, contributing to industry knowledge and establishing best practices• Played a key role in project planning and rebranding initiatives, abstract development, and comprehensive technical documentation, using A/B testing and user feedback loops.• Increased strategy alignment by identifying market trends and customer demands with Dell partners like Nvidia and Hugging Face with clustering algorithms and sentiment analysis Show less • Led the development and lifecycle management of new internal tool managing $825M of annual revenueo Improved workflow process and reduced customer response times from 29 days to within 66% SLAo Reduced ticket re-routes by ~2 stepso Prevented a minimum loss of $505k in FY23 due to RPQ delayo Created Dashboard mock-ups with Figma for IT to reference with user stories in PRD• Utilized Machine Learning and API integration to expedite data transfer and eliminate manual work• Conducted weekly meetings to track progress, identify potential improvements, and align project direction with customer needs• Managed and monitored MidRange and Enterprise RPQ assignments• Collaborated with cross-functional teams to increase the visibility of the ISG portfolio Show less

  • Product Management Analyst (AI Solutions TME Team)

    Feb 2024 - now

  • Product Management Analyst (Storage Team)

    Jun 2023 - Feb 2024