Isabella Jensen

Experience

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  Hilton

  Jan 2015 - Jan 2015

  Work Inspiration

  By undertaking a three day Work Inspiration course at the Hilton, I was introduced to each of the different departments that go into running this international hotel. To receive a holistic understanding of the operation, I worked closely with various mentors in HR, Accounting, Food and Beverage, Events Management and Security. At the end of the program, I was approached to give a TV interview discussing my experience, as well as writing an article for The Bulletin.

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  Gold Coast 2018 Commonwealth Games Corporation

  Jan 2018 - Apr 2018

  Venue Communications Center (VCC) Supervisor

  This university-based internship provided me with invaluable experience in the Major Events industry. I worked alongside the venue management team in the lead up to Games Time, assisting the Venue General Manager with preparing venue-specific documents, managing volunteer rosters and creating processes and procedures to be implemented in the Venue Communications Centre. During Games Time, I supervised a great team of enthusiastic volunteers through monitoring radio communications. This required constant coordination of channels and volunteers with quick problem solving and support during stressful radio activity. I learned a lot about volunteer management and how it extends further than immediate support. It became clear that engagement and flexibility was the key to balancing volunteer satisfaction and efficiency which inspired me to get creative by introducing fun competitions and games to keep the experience enjoyable during quiet times. This work-integrated learning provided me with an extensive insight into the Major Events industry and allowed me to gain a deeper understanding of my acedemic learnings through practical experiences. Show less

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  Event Workforce Group

  Mar 2018 - Jul 2020

  Event Staff

  This role provides me with a diverse resume of event experience in an array of Queensland-based events. During my time with the company, I have worked in hospitality, brand activation, ticketing, surveying, operations, and race marshaling. This experience has provided me with the opportunity to improve my customer service skills, problem-solving and given me an insight into how diverse an event workforce can be, along with all the varying demands of each role.

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  Griffith University

  Jan 2019 - Dec 2019

  Student Tutor

  Tutoring business students of Griffith Sport College to achieve high academic standards while balancing their sporting commitments

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  Queensland Tourism Awards

  Aug 2019 - Jul 2021

  Assistant Judge

  As a student judge, my role is to assist a team of tourism industry professionals through the judging process. By creating efficient processes, summarising comments and actively discussing outcomes, this experience has provided me with a thorough insight into Queensland's Tourism Industry and the requirements necessary to ensure continual growth.

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  Gifting Owl

  Oct 2019 - Apr 2020

  Through my internship, I'm exploring the small business start-up side of the tourism industry. During this role, I've undergone training in Search Engine Optimisation (SEO), content creation and admin website navigation. These tasks have introduced me to the technology involved in running a start-up and how successful SEO can be leveraged as an organic marketing tool. Linked is an article I had published on the Gifting Owl blog.

  • Casual Marketing Coordinator

    Feb 2020 - Apr 2020

  • Intern

    Oct 2019 - Feb 2020
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  HOTA, Home of the Arts

  Mar 2021 - Aug 2023

  Visitor Services Coordinator - Precinct Ambassadors.- Coordinating a growing team of 100-150 volunteers across the HOTA Precinct with both a day-to-day and future-planning perspective- Developed and delivering thorough recruitment and training schedules to provide each volunteer with the skills, tools, and know-how to operate confidently across the precinct- Maintaining a detailed administrative foundation to manage a large, diverse workforce with unique needs - Working with various departments and workforce programs (HumanForce & Artifax) to roster volunteers to meet the service needs of the business- Developing and introducing new projects to enhance the Ambassador experience such as rewards & recognition, volunteer benefits and more opportunities to be involved across the business- Creating a meaningful community for our volunteers to ensure they feel empowered and appreciated for the time they generously give Show less As a HOTA Visitor Services Officer (VSO), I am empowered to create and deliver genuine and personal visitor experiences and live interpretations of the Gallery and events across the precinct. The VSO team supports visitors’ exploration of art, sharing passion and knowledge through conversations, tours, and other programs, and building community in the HOTA precinct. Bring the point of contact for the public, the VSOs play a vital role in maintaining the safety and security of our visitors, building, and art. Show less

  • Precinct Ambassador Coordinator

    Aug 2022 - Aug 2023

  • Visitor Services Supervisor

    Jul 2021 - Dec 2022

  • Visitor Services Officer

    Mar 2021 - Dec 2022
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  Currumbin Wildlife Sanctuary

  Jan 2024 - Mar 2025

  Volunteer Operations Manager
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  Taronga Conservation Society Australia

  Apr 2024 - now

  Student Support Officer

  Student Support Officer for Taronga Training Institute - Cert II in Animal Care delivered at Currumbin Wildlife Sanctuary.