Joshua Oprea

Experience

• 

  LandCoast, Inc.

  Jan 2006 - Oct 2010

  National Account Executive

  -Reported to the Executive Vice-President for this fast growing minority owned company.-Expanded Land Coast business bookings by 20% per year, improving profitability by 30% from the period August 2007 to 2010.-Traveled throughout the United States developing business relationships withclients built on trust and confidence that delivered increased sales results.-Informed management through timely submittal of activity and results reports; including daily and weekly reports, forecasts, and monthly and annual territory analysis.-Recommended improvement in programs, services, and policies by evaluating results and through comparison of competitive developments within the industry.-Maintained professionalism and increased technical knowledge by reviewing professional publications related to the industry, establishing personal networks, and participating in professional societies.-Developed profitable leads, assist in quote preparation by reading drawings andflow sheets, and insure competitive margins. Prepare and present proposals, insure follow-up on client proposals and ultimately close the sale.-Assisted in expansion of business into the Energy, Utility and Petrochemicalfields by closing on projects ranging from 10,000 dollars up to 17 million dollars. Show less

• 

  Enerfab

  Nov 2010 - May 2012

  Regional Sales Manager

  -Reported to the Regional Sales Manager for this century old corporation.-Nurtured existing relationships (KCP&L, AECI, MidAmerican, etc.)-Continued developing new relationships (Westar, Alliant, etc.)-Sold all of Enerfab services – Piping, Material Handling, Electrical, Fabrication-Informed management through timely submittal of activity and results reports; including daily and weekly reports, forecasts, and monthly and annual territory analysis.-Recommend improvement in programs, services, and policies by evaluating results and through comparison of competitive developments within the industry.-Maintained professionalism and increase technical knowledge by reviewingprofessional publications related to the industry, establishing personal networks, and participating in professional societies.-Developed profitable leads, assist in quote preparation by reading drawings and flow sheets, and insure competitive margins.-Prepared and presented proposals, insured follow-up on client proposals and ultimately closed sales.-Explored expanded and new services and achieved excellent closing ratio.-Grew baseline maintenance sales to over $85MM within 7 month timespan (30% increase). Show less

• 

  VCS - Vendor Credentialing Service

  Jun 2012 - May 2013

  Hospital Account Manager

  -Lead credentialing team for hospitals all over the United States -Implemented new credentialing techniques-Reported to the owner of this innovative company-Increased sales in hospitals by 66%-Performed presentations informing prospective clients of credentialing platform

• 

  HomePro, Inc.

  Jun 2013 - May 2015

  Senior System Analyst

  -Analyzes and evaluates business requirements-Consult with personnel from various departments and identify areas for the development of technical solutions to automate and/or improve business processes-Provides recommendations on new or enhanced systems, software, upgrades and modifications

• 

  Operational Sustainability™

  Mar 2015 - Nov 2015

  Business Development Manager

  -Motivated and dedicated business development manager with over five years of experience in improving sales and operations for software technology companies-Proficient with effective sales tactics and market analysis to identify areas for growth and execute strategies-Setting goals and developing plans for business and revenue growth-Researching, planning, and implementing new target market initiatives-Researching prospective accounts in target markets-Pursuing leads and moving them through the sales cycleSpecialties:Asset Integrity and Reliability (Inspection/RBI/RCM), Operational Excellence (OE) / Operational Risk Mgt., Process Safety Management (PSM), OSSuite Software, Workforce Enablement, Environment, Health & Safety Show less

• 

  Pangea Enterprises, Inc.

  Nov 2015 - Nov 2021

  Business Development Manager

  -Business Development Manager for Oil, Gas and Maritime industry-Responsible for helping Pangea obtain better brand recognition and financial growth-Motivated and dedicated business development manager with over 6 years of experience in improving sales and operations for oil, gas and maritime companies-Coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins

• 

  Walmart

  Nov 2021 - Apr 2023

  Corporate Resolution Coordinator II,III

  -High-pressure successful customer service professional handling a high volume of calls daily-Assisted customers in a remote environment with exceptional problem-solving and resolution.-Top of the team in CSATS and customer reviews -Know data collection modes, techniques, and tools. -Utilized Data analytics and visualization tools and techniques. -Forecasted existing and upcoming digital applications and other systems used in the corporate center. Technology innovation trends and industry benchmarks and Data governance as it relates to data quality, metadata, and data lineage. - Used Data science techniques and applications in the contact center environment.To be able to gather and interpret data, information, and content in a digital environment. -Reviewed data across corporate center systems to ensure completeness and perform data quality checks. -Analyzes and creates reports using existing models/templates -Executed transactional activities for the corporate center. -Applied visualization techniques and tools for effective representation of data to stakeholders. -Identified opportunities for improving corporate data-driven decision-making. Show less

• 

  Xplorie

  Sept 2022 - now

  Destination Guide

  -Handled high volume inbound and outbound customer service calls, chats and emails-Had exceptionally high CSAT scores averaging 100% satisfaction ratings-Booked travel all over the United States for clients without error-Worked remotely with dual screens and headset in home office