Hanan Saud

Experience

• 

  بنك البلاد | Bank Albilad

  Jan 2006 - Jan 2009

  Teller

  - Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed

• 

  بنك البلاد | Bank Albilad

  Jan 2010 - Oct 2015

  - Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales- Assess local market conditions and identify current and prospective sales opportunities - Improve operational management systems, processes, and best practices- Purchase materials, plan inventory, and oversee warehouse efficiency- Help the organization’s processes remain legally compliant- Formulate strategic and operational objectives - Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools

  • Branch Manager

    Jan 2015 - Oct 2015

  • Operations Manager

    Jan 2011 - Jan 2015

  • Customer Service Specialist

    Jan 2010 - Jan 2011
• 

  SAB - éditeur de progiciels pour les banques / Software solutions for banks

  Feb 2019 - now

  Relationship Manager

  - Understand customer needs and develop plans to address them- Identify key staff in client companies to cultivate profitable relationships- Resolve customer complaints quickly and effectively- Forward upselling and cross-selling opportunities to the sales team