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Manonmani Srinivas

Manonmani Srinivas

Quality Specialist - Data Services

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location of Manonmani SrinivasHyderabad, Telangana, India

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  • Timeline

  • About me

    Project Manager at IBM India Private Limited

  • Education

    • Osmania University

      1994 - 1999
      M.A - B.Com Public & Personnel Mgmt , Commerce

      Activities and Societies: Debate Team, Culturals team and Social Service Activities Team

  • Experience

    • Tata Business Support Services

      May 2004 - Feb 2006
      Quality Specialist - Data Services

      Monitor calls, analyze performance and develop Short / long term action plan to improve Quality Standards and effective call taking techniques.Analyzing the root cause for the dipping of scores both internal and external if there are any and doing CTQ analysis CCE wise followed by the required training for the grey areas of the respective CCE.

    • Motorola India Pvt Limited

      Mar 2006 - Mar 2009
      Sales Support, Service Delivery Order Mgmt & Compliance Specialist

      Enterprise Mobility Solutions - Sales support, Service Delivery Order Management, Compliance Check

    • IBM India Pvt Limited

      Jul 2009 - now

      Business & Quality Assurance, Integrated Technology Delivery, Global Delivery - India.

      • Project Manager

        Oct 2015 - now

      • Project Manager

        Jul 2010 - now

      • Senior Quality Analyst

        Jul 2009 - Oct 2015

  • Licenses & Certifications