Esha Gupta

Experience

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  Infocom Network Ltd

  Jan 2007 - Apr 2008

  Head office coordinator
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  Siemens Ltd

  Apr 2008 - Feb 2012

  Service coordinator

   Handling the client complaints of whole Northern Regions. Coordinate with Engineers and depute them to the client site according to their area of expertise. Audit the reports prepared by Engineers and send to the head quarters for the further processing. Try to close the complaints in a given SLA, and send the reports to the Head office in Mumbai office on monthly basis Booking the orders required by the Engineers for closing the complaint using SAP. Confirm with the client and check with them after the work is finished. Preparing the Performance report of the engineers using SAP. Contact with Vendors for their requirements and try to complete the work on time. Tracking of material using SAP. Followup with the client for sending the faulty material back to Siemens. Clearing Vendor Bills. Sending the quotation to the client according to their requirements. Booking the material (order). Preparation of Performa Invoice and sending to the clients. Follow up with the clients for the Road Permits & payments. Show less

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  Danfoss India Pvt . Ltd

  Feb 2012 - Feb 2015

  Service Co-coordinator

   Handling the client complaints of whole Northern ,Eastern region and Bangladesh. Booking the calls through Helpdesk manager. Coordinate with Engineers and depute them to the client site according to their area of expertise Audit the reports prepared by Engineers and accordingly take the action. Try to close the complaints in a given SLA and send the monthly report to manager. Sending the quotation to the client according to there requirements. Booking the order in SAP according the PO. Preparation the Performa Invoice and send to the client. Payment followup with the client and send collection MIS report to the manager on monthly basis. Checking the bill of the vendors. Making the credit note. Booking the free supply material in Local Internet.. Follow-up with the factory for material dispatching. Follow-up with the client for the Road permit and C form. Taking care of the spare stock in northern region. Show less

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  Welbilt Inc.

  Mar 2015 - now

  Sales Coordinator

   Provide diversified coordination, liaison and administrative support for all Food service Equipment’s and products for Asia Pacific Region. Responsible for analysis of customer Requirements, preparing and processing of the offers/quotations/ Pro-forma Invoices to customers in co-ordination with the Sales team, Customers and Operating companies. Liasioning with customers and sales team for reviewing, analysing and processing quotations, receipt of orders/payments. Analyzing terms and condition of purchase orders received from the client & Processing of orders in Oracle. Chasing deliveries and keeping track of all orders till goods are shipped from various operating companies based in various countries. Responsible for preparing sales forecasting on the basis of customer orders on weekly basis. Working closely with sales team, Finance team, logistics to ensure adherence of timelines. Coordinating with different Freight Forwarders / Clearing house agents for negotiating freight charges and timely delivery of consignments.  Visiting to Channel Partners / Clients & sorting out all the issues within committed time. Submitting Tenders according to the requirement of the client. Show less