Stephen Kirwan

Experience

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  FORBIDDEN PLANET INTERNATIONAL LIMITED

  Sept 2008 - Dec 2012

  Sales Assistant
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  HLS Engineering Supplies

  Jan 2013 - May 2021

  Ecommerce, Digital Marketing and IT Manager

  Responsibilities:The planning and management of HLS’ ecommerce website, www.hls.ie. Regular tasks include uploading new products. Planning and implementation of seasonal offers and their landing pages. Review and updating of website usability and UX, and other maintenance to improve up time and site speed.Making our online catalogue available across other sales channels including Ebay, Amazon, Done Deal, Adverts.ie and more.Development of regular marketing plans. Setting quarterly goals and reporting to management on a weekly basis.Researching popular keywords entered into search engines, creating keyword plans, site structure plan and planning for future content.Writing blogs and product descriptions to best SEO standards to ensure a high search ranking.Identifying off-site link building to improve site authority.Photography and video production of products, store and events for use on ecommerce store, social media and print media.The design of print brochures and advertisements for various publications.The design and creation of graphics and ads for social media and paid display advertising using Adobe Photoshop, Illustrator, InDesign, After Effects ,Premiere Pro, Spark and Canva software.The planning of social media marketing, setting goals for improving awareness of product ranges, producing content for social media platforms including Instagram, Facebook, LinkedIn, Twitter and Google my Business.The planning, design and production of regular marketing emails via the Mailchimp platformCollect analytics using reporting tools such as Google Analytics and Google Search Console to provide insight into the actions and trends of customers.Monitoring orders placed through the website, ensuring positive experience for customers and making recommendations on fulfillment processes.Assisting customers with after-sales support.Technical Support and product database management on ERP software. Show less

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  Alchemy Global Solutions

  May 2021 - now

  ECommerce Account Manager

  Management of multiple ecommerce accounts across multiple countries and continents