Chris Negus

Experience

• 

  Statistics New Zealand

  Jan 2001 - Jan 2003

  Business Analyst
• 

  Spark New Zealand

  Nov 2005 - Oct 2011

  I am currently working on producing customer-centric operational metrics focussing on their experience during the purchase and resolution processes. I use SAS, Business Objects and Microsoft Office products extensively to get this done. Improved the monthly management reporting pack preparation from two weeks to three hours, bundled together under-performing debt and led the sale process to debt collection companies, monitored and reported the changes to the credit and risk models and developed reporting to prioritise collection agents activities to target the largest debtors. Provided call volume and average call length forecasts to identify the number of customer service representatives required at each 15 minute interval. This was overlayed with marketing, business process improvement, and seasonal impacts.

  • Senior Reporting Analyst

    Oct 2009 - Oct 2011

  • Credit and Risk Analyst

    Oct 2007 - Oct 2009

  • Forecast Analyst

    Nov 2005 - Oct 2007
• 

  Meridian Energy

  Nov 2011 - Mar 2012

  SAS Developer - Contract.

  Created customer profit and loss models to drive business strategy in determining what products and markets the company competed in.

• 

  Bank of Queensland

  Apr 2012 - Jul 2015

  This newly established role brings together the variety of data sources into one reporting environment to actively seek out new reporting opportunities with the aim of improving the commercial business’ risk book through better portfolio and risk understanding, aligned directly with the Chief Risk Officer’s key performance indicators according to Basel II and APRA guidelines. - Managed small team of high performers with disparate skills to achieve all targets and develop our own projects. - Ensured the company's new Spreading and Rating tool (Moody's RiskAnalyst) was able to be implemented and rolled out to the Corporate network, facilitated the development and design of the subsequent data mart and reporting to improve data quality and business knowledge to feed back into the Corporate and Property models. - Developed a CRM tool to help Relationship Managers understand their customers and any cross-selling opportunities, whilst incorporating their KPI's to improve the Bank's Customer Grouping data knowledge. Show less

  • Manager, Commercial Portfolio Management

    Sept 2013 - Jul 2015

  • Senior Risk Analyst

    Oct 2012 - Aug 2013

  • Information Analyst

    Apr 2012 - Sept 2012
• 

  Christchurch City Council

  Jul 2015 - Jun 2021

  Am pushing the boundaries of reporting, self-service and the benefits of an Enterprise Data Warehouse within the Council. My role is to showcase what is possible with dashboards, well thought-out design and architecture to deliver meaningful analysis tools from the Executive level right through to operational reporting. All the while embedding the dependency and value of the Enterprise Data Warehouse, supporting the other developers within my team.Am currently exploring the value to the business from the following tools: Power BI, Tableau, SAP Lumira, SQL Server Management Studio, SAS Visual Analytics, Machine Learning, and R. Show less In this role I've been able to redevelop the forecast for the number of building consents submitted into the Christchurch City Council. This has been completed within an incredibly volatile post-earthquake construction environment. The purpose of developing this forecast is to ensure the council has enough staff to facilitate building work within the statutory time-frames. This has been achieved through creating a comprehensive resourcing model which breaks down the consent volumes into skills required, taking into account churn, training, utilisation, development programmes, recruitment planning, and incorporating any production improvements. Show less

  • Business Intelligence and Analytics Team Leader

    Nov 2019 - Jun 2021

  • Senior Business Intelligence Analyst

    Sept 2016 - Nov 2019

  • Demand Analyst

    Jul 2015 - Sept 2016
• 

  Emerge Aotearoa Group

  Jul 2021 - now

  Business Intelligence & Reporting Mana

  Building the BI & Reporting function at Emerge to deliver better results for the community.